Dear Sir/ Madam,
Greetings from VVCE Training & Placement Department!!!!!
Wipro is hiring passouts of - 2011/12/13 batches. The drive is scheduled on Monday the 17th February 2014 at our college VVCE, Mysore. You are requested to please inform your students about the drive.
Interested students may confirm their participation by registering at VVCE TAP before Saturday the 15th February 2014 by 12 noon. They may also reply to vvc...@gmail.com and confirm their participation. On spot registration is also encouraged. This is for the benefit of students who are still looking out for jobs.
The reporting time on Monday is at 9.30 am at TAP Department, 'E' Block, VVCE, Mysore.
Details are as below.
Job Location:
Wipro BPO
A-1, Sector – 3, Noida – 201301, UP
Near Sector – 16 Metro Station
The numbers are huge (they have a requirement of more than 100 FTE).
The Client is Telecom Giant and they have a process Solitaire.
Solitaire: Where individual Mobile/ IPTV/ Broadband bills are more than Rs. 5000 per month.
So the customers who would be calling will be very high profile, premium and niche customers. (Film Actors, Sport Personalities, Politicians, Big Corporate Professionals, etc.). They would expect a very high level of understanding, very good customer service and very good communication skills.
Below is the updated JD for the same.
Solitaire Process
Details |
Description |
Domain |
Customer Service and Technical Support |
Category |
Voice |
Level |
AA |
Educational Qualification |
Graduate in any stream |
Experience |
Experienced: Min 12 Months Exp in International Call Centre or in Service industry like Hotels, Aviation etc.
|
Communication Skill required |
English + Regional Language, Excellent Comm Skills (Written & Spoken) |
Working Days |
5 Days a week |
Working Hours |
10 Hours a day (Including 1 hour of break) |
Shifts |
Mostly day shifts with 25% night shifts (Female during production will only have day shifts)… during training it could be evening shifts due to lab shortage due to ramp
|
Training Duration |
6-7 Weeks |
Transport |
Will be provided for Odd hours (Between 8Pm to 8Am)
|
Others |
Should not be currently working in existing Airtel process… However, any relieved candidate is ok
|
The rounds of interview are:
1) Basic Screening.
2) Written Technical Test : (Based on hardware & networking)
3) Versant Test. (The most important and the toughest test in the entire process) The score is 69 – Solitaire. (95% candidates score from 45 – 60). You can take a demo on http://versanttest.com/.
4) Online Psychometric Test)
Best news is that there are no operations round.
Regional Language |
Eng + Assamese |
Eng + Oriya |
English+ Bengali |
English + Gujrati |
English + Kannada |
English+Malayalam |
English+ Marathi |
English+ Punjabi |
English+ Tamil |
English+ Telegu
|
Regards,
Roopa Priya J K
TPO, VVCE
Mysore
9591931988