Bluetooth Video
Leana Eckes
I have a Logitech mouse connective via Bluetooth, but over the weekend the mouse lost connection with the computer. At first I thought it was the battery, but investigating the computer, I noticed the Bluetooth icon and drivers disappeared.
As if my computer could no longer see its own Bluetooth. Constant uninstalling and reinstalling before I installed the OEM Bluetooth driver instead of the actual intel driver. Mouse reconnected and it was fine.
Then today, my mouse died again. I check the computer and again, computer can't find it's own Bluetooth. Restarted the computer and it recognizes it again.
My Bluetooth is up to date at Version: 22.220.1.1, and my Asus Bluetooth is the Realtek Bluetooth Driver Version V1.8.1037.3001. Both up to date as I'm downloading it straight from their website.
If it comes an issue again, I'll follow all your steps.
For the 'Try a clean install' in Step 2, what is the best way of uninstalling the Wi-Fi and Bluetooth for the clean install to work?
Or going straight to the link without uninstalling anything going to work either way?
I've always been going into Device Manager and seeing the Bluetooth is missing.
So I have to go into VIEW > SHOW HIDDEN DEVICES and then the Bluetooth appears, and then I uninstall the Bluetooth driver before re-starting it. Sometimes a restart fixes it, sometimes a full shut-down fixes it, sometimes it doesn't.
I'll try your step 1-4 for the Intel Wireless Adapter and then a restart and hopefully that fixes it.
However, I did notice that the thing that might be causing it is everytime my Bluetooth is missing, under Device Manager > USB Controllers, is a driver labeled "Unknown USB device descriptor request failed".
If the Bluetooth IS working, that Unknown isn't there. The second my bluetooth disappears, "Unknown USB device descriptor request failed" suddenly appears.
Have a better idea what this issue is and how to fix it?
Thanks for your response. In this case, if you have performed the clean install of the drivers, updated your BIOS, and updates your operating system (including the optional updates), I recommend you to get in contact with Asus to confirm if there is any malfunction with the laptop.
Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.
I had the same problem and upon going through a few forums, someone finally found the solution and it works. This is what you should do: add the "nearby devices" permission through the Zoom app settings.
The settings to change are Not in the Zoom app. They are in the Phone Settings itself!. now i get why so hard to find as very confusing instructions given here.. Open Settings tab on your Phone. It's the Gear icon. Then go to Apps, and click Zoom there... Then Permissions tab inside there.. so Phone Settings > Apps > Zoom > Permissions > add Nerby Devices.
I have a Fire 10 HD and these instructions do no work for it. There is no ready option to Add Nearby Devices under Permissions. Rather, under Permissions clicking the three dots in the upper right opens All Permissions. Under Other App Capabilities, there is an option to Pair with Bluetooth Devices. Clicking that enables Bluetooth speakers to work.
same for me. zoom auto updated overnight and i've lost bluetooth. became aware of the issue during an important meeting of course. an hour trying to fix settings with no luck. why not just tell me to use Teams instead.
Access to the API is controlled by the Permissions Policy directive bluetooth. The default allowlist for the bluetooth policy is self, which enables Bluetooth usage in same-origin nested frames but prevents access by third-party content by default. Cross-origin access is enabled by specifying the allowed origins in both the Permissions-Policy: bluetooth HTTP header and the desired .
In order to use the feature the user must first grant explicit permission (they will not be prompted for access if it is not allowed for other reasons, such as being blocked by a Permissions Policy). The permission prompt is displayed when calling Bluetooth.requestDevice() to request access to a new Bluetooth device for which permission is not granted (the owning global object must also have transient activation). You can use Bluetooth.getDevices() to retrieve any devices that have previously been granted permission for the site.
The Permissions API navigator.permissions.query() method can be used with the bluetooth permission to test whether a site has permission to use Bluetooth devices. The permission state will be granted, denied or prompt (requires user acknowledgement of a prompt):
\n Access to the API is controlled by the Permissions Policy directive bluetooth.\n The default allowlist for the bluetooth policy is self, which enables Bluetooth usage in same-origin nested frames but prevents access by third-party content by default.\n Cross-origin access is enabled by specifying the allowed origins in both the Permissions-Policy: bluetooth HTTP header and the desired .\n
\n In order to use the feature the user must first grant explicit permission (they will not be prompted for access if it is not allowed for other reasons, such as being blocked by a Permissions Policy).\n The permission prompt is displayed when calling Bluetooth.requestDevice() to request access to a new Bluetooth device for which permission is not granted (the owning global object must also have transient activation).\n You can use Bluetooth.getDevices() to retrieve any devices that have previously been granted permission for the site.\n
\n The Permissions API navigator.permissions.query() method can be used with the bluetooth permission to test whether a site has permission to use Bluetooth devices.\n The permission state will be granted, denied or prompt (requires user acknowledgement of a prompt):\n
I have a pair of Taotronics Soundliberty 79 earbuds. They've pair fine with my laptop running Win 10 and work for listening to music. I've also tested joining a Google Meets meeting and audio works fine in both directions.
However, when I join a MS Teams meeting after a minute or two I can no longer hear audio through my earbuds, but the microphone continues to work and others can hear me. I need to go to device settings in Teams and switch to PC speaker/mic then back to the earbuds to restore audio which only lasts a couple of minutes before dropping out again.
I am also experiencing this issue. BT speaker connected, works fine, until a Teams call is made, or answered. BT speaker is connected, and I tried force closing teams, however the only way to resume audio from the BT speaker, is to reboot the PC.
Also having this issue. Currently connecting using the Bose 700 headphones, they work fine in google meetings, webex etc for both audio and mic. As soon as I receive or make a Teams video call, the mic continues to work, but Im not able to get any audio. Change it to PC speaker and mic, and works fine. If I ever do get it to work for a teams meeting, if I disconnect the call, and reconnect into a new video call, the problem presents itself. I have tried different Bluetooth headsets, and get the same problem. @JBF_SE
@ThereseSolimeno The issue is, audio devices, such as BT speakers stop altogether after a teams call. My Jabra Evolve works fine, connected via the supplied dongle, and BT keyboard and mouse work fine. BT SPEAKERS however, teams for some reason will stop streaming audio after a call, even though all connections are OK. Can switch devices, from monitor speakers, OK. Laptop speakers, OK. Headset, OK. BT speakers? NO, and even re-pairing will not work, a reboot is needed.
@derekjwhitten I'm having the same problem with the Liberty79s . I want to alternate using my Tribit BT headphones, which work really well within Team for both sound and mic, with the Liberty79s but, no matter what I try, I just can't get the consistency of sound or mic quality - few garbled mutterings from the Test Teams Call then nothing.
The Libtery79s work well with other devices and apps, I just can't get them to work within the Teams environment.
I'm having the same issue with the SounLiberty 79. Two minutes is the longest. In my experience, in some cases, only some seconds go by until I lost the incoming audio. The mic seems to keep working, even though I couldn't confirm this with the other people on the call. If I switch to the laptop (Surface Pro 4) audio speakers the audio starts to work perfectly again.
@derekjwhitten any answer on this yet? i've had this 2 weeks in a row now with new clients. using apple airpods. worked on Zoom call just before. never works on Teams. also noticed that as soon as i enter the Teams meeting my bluetooth 'toggle' disappears! thought it was a bug in my laptop but obviously not. any idea where we can go to find answer to this thread pls?
I was having a lot of the same issues with drop outs and failure to get clarity of calls in MS Teams. Especially with a set of Bose 700 NC on a Surface Laptop 3. I researched some testing that had been done using Broadcom chipset Bluetooth dongle. Ended up ordering an "MPOW Bluetooth dongle" for my Laptop and PC at home, and works without fail every time. Just had to disable the local bluetooth adaptor first, but Its been working without fail ever since after 4 weeks and allot of video meetings during that time.
Hope that helps anyone here.
@AnnieH unfortunately I haven't had any luck with this. I have resorted to just using the built in speakers and microphone, and joining calls from my mobile if I need/want to use my bluetooth earbuds.
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