Email is not going out from Direct project gateway

[anil jain]

Hi Joe,

My direct project sudden stopped sending email as I am trying to send an SMTP email to ETT's email I'd. Earlier it was working.

I have added it's trust anchor also in my direct project instance.

When I checked in gateway outgoing folder it's showing there eml file but I also found an eml file in incoming folder with status Rejected.

Attaching that outgoing & incoming file. 

From email ID: en...@enkiworld.com

To: direct-clin...@ttpedge.sitenv.org

Please help me into this.

Thanks

[anil jain]

Can someone help me into this.

Thanks

On Friday, 10 November 2017 15:21:13 UTC+5:30, anil jain wrote:

Hi Joe,

My direct project sudden stopped sending email as I am trying to send an SMTP email to ETT's email I'd. Earlier it was working.

I have added it's trust anchor also in my direct project instance.

When I checked in gateway outgoing folder it's showing there eml file but I also found an eml file in incoming folder with status Rejected.

Attaching that outgoing & incoming file. 

From email ID: en...@enkiworld.com

To: direct-clinical-summary@ttpedge.sitenv.org

[Joe Shook]

Notice in the DSN; Status: 5.4.71

That status code is specified here: http://wiki.directproject.org/DSN+Notifications+CSharp 

Basically you did not get an Processed MDN back within the timeout period.

My guess is the test tool does not trust your anchor.  You trust the test tool anchor because you get a file in the output folder and you do not have any other DSNs with status codes indicating otherwise.

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