Revenue Canada Call Center interview

[Gnome]

I have been summoned, once again to the dreaded Revenue Canada Interview for
their call site. I have aced the tests that I have been given there, but
usually cannot answer the interview questions correctly to pass that stage.
Anybody here have any tips for me, or examples??????

I have to have a specific example of a time where I used Effective
Interpersonal Skills and an example of a specific event where i used Client
Service Orientation.

I need HELP!!!! Anybody out there who has previously passed this interview
and might be able to help me????

[clouddreamer]

Gnome wrote:
> I have been summoned, once again to the dreaded Revenue Canada Interview
> for their call site. I have aced the tests that I have been given
> there, but usually cannot answer the interview questions correctly to
> pass that stage. Anybody here have any tips for me, or examples??????
>
> I have to have a specific example of a time where I used Effective
> Interpersonal Skills

Interpersonal skills are simply anything you've done with others you
work with...worked on a project together successfully, helped other
co-workers with problems, helped new employee learn their job. Just do a
quick Google on "interpersonal skills" and you'll find all kinds of
examples that you should be able to apply to your previous employments.
If you're just out of school, there would still be examples you can use
from your school years and part-time jobs you've held.

and an example of a specific event where i used
> Client Service Orientation.

CSO would be anytime you interacted with "clients"...in most cases,
that's the public.

Again, Google it abit. You'll find plenty of examples that you can apply
to yourself. Here's one example for CSO:

http://www.sifma.org/services/career_center/client_service.html

Also Google on preparing for an interview. You might find a few tidbits
to add to your preparations.

> I need HELP!!!! Anybody out there who has previously passed this
> interview and might be able to help me????

Never taken the interview, but I can understand why they want to get a
feel for how you deal with those around you and the public....especially
given the irate behavior that they face from many members of the public.
They want to be sure you can deal effectively and professionally with
every kind of call they get.

Good luck!

:]

--
We must change the way we live
Or the climate will do it for us.

[Rollie]

Google is your friend and mine
http://hr.concordia.ca/eed/online_guides/pdf/hr_guide_KeyComp.pdf

1. Client Service Orientation

Definition:

? Client Service orientation implies helping or serving others in order to
meet their needs. It

means focusing on discovering these needs and figuring out how to best meet
them. The

term client refers to both internal and external clients.

Behaviours:

1. Clearly establishes mutual expectations with clients to ensure
satisfaction. Gives clients all

the information they need and offers service beyond the client's
expectations.

2. Personally commits to advancing a client's request or correcting client
service problems.

When possible, remains available or spends extra time with the client,
especially when the

client is going through a critical period.

3. Tries to identify the real needs of the client, that is, those not
necessarily expressed at the

outset, and matches these needs with customized products or services.

4. Works to establish a long-term relationship with clients: tries to give
them durable benefits.

May become their primary advisor and accept more difficult conditions to
build a longerterm

relationship.

9. Relationship Building and Interpersonal Skills

Definition:

? Works to build or maintain friendly, constructive, effective relationships
or networks of

contacts with people who are, or might some day be, able to help achieve
work-related

goals. Relates well to people at all levels and builds appropriate rapport
with both internal

and external contacts and clients.

Behaviours:

1. Establishes rapport easily.

2. Uses tact, diplomacy, and discretion.

3. Perceives the moods and feelings of others; understands the attitudes,
interests, needs, and

perspectives of others.

4. Practices attentive and active listening; wants to understand others.

5. Remains calm and composed under pressure; can defuse even high-tension
situations

comfortably; reacts in a mature manner in conflict situations.

6. Networks or establishes friendly relations with many people who may some
day be called for

information or other assistance. Consciously works at building rapport;
extends oneself to

build rapport.

"Gnome" <tra...@nl.rogers.com> wrote in message
news:gd2e0s$9vv$1...@news.datemas.de...

[Zuki]

With federal govt jobs they have their own definitions.

GO HERE - http://www.cra-arc.gc.ca/crrs/cmptncy/2008/menu-eng.html

all the competencies are listed with definitions.

Good luck

[tian...@gmail.com]

Did you get the job? How was the interview? I am going to the
interview this week as well. Any tips? I have not gone to an interview
for ages and really need help! If you can give me some tips to help me
would be greatly appreciated! Thanks!