Aliant Retention Department
JStephens
calling the Aliant retention department and threatening to leave for
another company
ThatGuy
You won't get a deal by calling Aliant, they don't offer cell
service. They are partnered with Bell...so that is where your call
needs to go.
JStephens
Yes, Bell/Aliant.
David
There is Bell .... then there is BellAliant... while there is a linkage between
the 2 companies (i.e the bell name, and the fact that Bell is a majority
shareholder of the BellAliant company.... they are completely different. They
have different management, different staff, different products, different call
centers, and they are even different stock market trading shares.
David.
"JStephens" <saintjo...@hotmail.com> wrote in message
news:eeae2147-3dbf-4ad2...@z7g2000vbl.googlegroups.com...
JStephens
> No... not Bell/Aliant
>
> There is Bell .... then there is BellAliant... while there is a linkage between
> the 2 companies (i.e the bell name, and the fact that Bell is a majority
> shareholder of the BellAliant company.... they are completely different. They
> have different management, different staff, different products, different call
> centers, and they are even different stock market trading shares.
>
> David.
>
>
> news:eeae2147-3dbf-4ad2...@z7g2000vbl.googlegroups.com...
> On Nov 20, 8:55 pm, ThatGuy <flipper...@gmail.com> wrote:
>
> > On Nov 20, 8:07 pm, JStephens <saintjohns2...@hotmail.com> wrote:
>
> > > Just wondering what type of cell phone deals people have received by
> > > calling the Aliant retention department and threatening to leave for
> > > another company
>
> > You won't get a deal by calling Aliant, they don't offer cell
> > service. They are partnered with Bell...so that is where your call
> > needs to go.
>
> Yes, Bell/Aliant.
I don't care about all of that; my question was related to the
retention department for the Bell Mobility centre.
Carter
Your question was related to the retention department of Aliant.
As you were told Aliant doesn't offer cell service. If you
don't care about that, call Aliant and try to get a deal on cell
service. If you are going to ask for advice here the least you
can do is pay attention to the advice you get.
Carter
JStephens
>
> - Show quoted text -
Oh my, please accept my apologies Carter. I miswrote Bell Mobility
with Aliant. I corrected that, so you can move on with your day.
DrewNL
happy that you weren't going to be calling back.
Thomas Clancy
did etch in stone:
>Based on the attitude, I wouldn't give you a retention offer. I'd be
>happy that you weren't going to be calling back.
Amen, Drew.
Am I the only one that thinks this type of behaviour is wrong? The
fact is one agreed to pay X'$ a month for a service, and at the time,
felt it was worth it (or else you would not have purchased it).
Assuming said service provider hasn't changed anything with the
service, or increased cost, one is simply being deceitful and
underhanded in an attempt to lower their bill. Anyone that attempts to
lower their bill through deceit is simply untrustworthy. You made an
agreement; stick to it. The long term effect of folks abusing a
company's attempt to accommodate is that when one REALLY needs
assistance it's not going to be there. You think the money you save
by cheating is simply written off? Hardly. Why do you think the cost
of service continually goes up, not down? One can try to justify it
all they want (they're greedy; it doesn't hurt them, the company earns
a bajillion $ a year etc) - that doesn't change the fact that one is
being deceitful. Whether you steal a towel from a hotel, or a can of
soda from a Mom & Pop store; stealing is still stealing.
Misrepresentation is fraud and Karma is a wonderful thing.
As a manager that has, in the past, had to deal with folks like this,
I find this type of behaviour reprehensible. If I suspected this type
of posturing (anyone that has worked in the industry knows exactly
what type of caller I'm referring to) I'd remain polite and
professional, thank you for your patronage, and wouldn't offer
anything other than an apology (if warranted) - I'd also have your
services disconnected immediately - always interesting to hear a
threatening cheat say "What did you disconnect me for?" when
summarizing the call during wrap - at which point you'd politely
remind them that is what they requested (good luck explaining that to
the wife) and of course, there is a reconnect fee. The other scenario
that plays out is a tough guy (AKA threatening cheat) on the other end
of the line (when he knew things aren't going to change) try and back
pedal. "Uhh, well, I'm going to call XX and when the install
appointment is set up, I'll call back to disconnect." I'd follow the
account, and of course, they'd never call back.
The fact of the matter is, folks, these type of "customers" a business
can do without. After all, it's a business relationship. The
Retention department is there to retain customers, not cheats - it's
to help folks (that want to) continue their relationship with a
service provider when things have changed, and to help resolve legit
concerns.
Regards,
Thomas
WARNING! EMAIL S~P~A~M~B~L~O~C~K~E~R PROTECTION WARNING!
Substitute 'HOTMAIL' for 'HAWTMAIL' when responding VIA email
Davvee
costs of everything from cell service to auto insurance rates are
constantly under review. They try to find ways of beating the system.
Bloody cheats!
ThatGuy
the company has to cut operational expenses by cutting (good) local
jobs.
Thomas Clancy
in stone:
>Goodness, you sound bitter, Tom.
Bitter? Hardly. Just no time for the deceitful and their games -
indulging this type takes away time/resources from the deserving.
Carter
Well said Thomas! I suspect, however, that you will be flamed by
those here who always want everything 'for cheap' and are too
willing to do whatever it takes to have it that way.
It amazes me that the various cable and satellite companies
haven't yet picked up on such behaviour.
Carter
Davvee
suprgrlx
had a contract with Telus, which had was expiring at the end of July
last year. After researching, I found that Bell had better prices (at
the time) for a Blackberry Pearl, so I was intending to switch when my
last month had run out. I called Telus and asked "what would I have
to do if I wanted to cancel" (because I wasn't sure if I needed to
give a certain amount of notice) and, with my permission, they
transferred me to "saves". The people in saves offered me a great
deal (way better than Bell and better than anything Telus offered at
the time to the public), which I took, and am still a client of Telus.
Moving to another company is not necessarily breaking your current
contract. In fact, most companies have a heavy penalty for breaking
your contract it's not often worth your while. And if I hadn't called
like I did, Telus would have lost a client altogether. Obviously they
decided that locking me in as a client for 3 years, even with a good
deal on my end, was worth it to their bottom line.
suprgrlx
Rob
I have no problem getting the best deal out of these companies. We are
charged far too much in my opinion. The fact they can offer these
great deals when you get the retention dept. while still making money
shows how over inflated their prices are - because they can get away
with it. These companies can act just as poorly as the ones that phone
up for a deal. They try to squeeze every penny they can out of you.
How is it that the new packages they offer are never better than the
previous package you signed up to? I would love to get an iPhone but
there is no way I'm paying the ridiculous package rates required to
use the device as intended.
I have nothing against people trying to save a dollar these days. Just
make sure to be polite to the other person on the end of the phone.
Sibernewf
retention deal. I wanted to upgrade to HD but they had no product
upgrade program. I do not lose sleep over it and if it was affecting
their bottom line the offers would not be there or offered easily. I
can appreciate the comments about screwing over a company but the
bottom line is that its a give and take system. BellTV and BellAliant
both have the same business model. Take advantage of the loose and
backward thinking CRTC legislation to make alot of money. They charge
people for 911 service when its not available to them, due to recent
pressue they dropped the "System Access Fee" friday but to no suprise
they increased their packages by $5.00. They did this becuase the
CRTC was going to make them remove the fee. So when a company is
taking these kind of steps to increase their bottom line.... I find it
quite acceptable to negotiate my account such that I am getting the
best possible deal.
Carter
I agree to a great extent. Negotiation to get the best possible
deal is one thing, however a threat to cancel your account unless
you get a better deal than the one you already accepted is
dishonest unless you are going to follow through on it. I
suspect that most people here who admit to having done that would
not have followed through and cancelled their accounts.
Carter