Rogers HD ... blocky / freezes often?
mworden
for a year, and I wasn't very happy. I found that just about every
time I watched it, every few minutes the image would turn blocky and /
or freeze for a second or two. It didn't matter what channel I was
viewing, or what time during the day. I put up with this for a couple
of weeks, then disconnected it and put it back into the box. One of
the suggestions in the manual is not to have one of those cable
splitters between the HD cable box and the cable coming into the
house...but our standard cable TV service is being shared on multiple
TVs in the house, and we're paying extra for this. Getting rid of the
cable splitter is not an option, and I have my doubts that this is the
reason for the blocky images.
What do others think of the Rogers HD service? I'm just wondering if
maybe it's just me, or maybe others out there have experienced the
same thing? I'm guessing Bell ExpressVu is much better...views?
Thanks for any help,
Mark
Smitty
the time ... it's a real pain and I would switch to Aliant or even
satellite just for that reason.
gwg
We have the Rogers HD PVR and Rogers Internet connection both split off the
same outlet
"Smitty" <dglen...@gmail.com> wrote in message
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craftynewf
"mworden" <markw...@gmail.com> wrote in message
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Bob
wind blew...
"craftynewf" <liste...@hotmail.com> wrote in message
news:491acf0b$0$5482$9a56...@news.aliant.net...
matt.j...@gmail.com
I've had BEV for about 8 or 9 years now. We've lost reception due to
weather maybe... 5 or 6 times. So, less then once a year is not bad.
That's a lot more than I can say for rogers. Both my best friend and
my girl friend have rogers, and every second time I turn it on at one
of their houses, there's some problem with it (HD channels screwing
up, ridiculously long load times, no info on guide, wrong info on
guide, etc.)
Combined with Rogers sub-par internet and cell phone services, I can't
understand why people do business with them in this province.
Matt
Jim
I dumped all their shit services years ago and ever since...no problems.
Unless you want to count all the damned trash mail I get from them (no less
than 3 pieces a week)
If they're so great, why the need to inundate everyone with advertising
telling us how wonderful they are?
"mworden" <markw...@gmail.com> wrote in message
news:77b91223-883b-4e62...@i20g2000prf.googlegroups.com...
Kerand
biggest problem was that it would FREQUENTLY record shows with no sound.
Our pvrs would also keep dying on us. I believe we went through 4 of them
in one year before we finally got one that kept working. Even that one
would still record shows with no sound.
"mworden" <markw...@gmail.com> wrote in message
news:77b91223-883b-4e62...@i20g2000prf.googlegroups.com...
Jim
If the 4th one kept "working" would it be recording sound?
In my experience, Rogers hands out subpar equipment.
One of those pieces of equipment could have easily burned my house to the
ground if I hadn't been home when it failed.
I was watching tv when I heard a loud pop from behind the tv. Went over and
checked around.
The block plug that came with a piece of their equipment (I think it was
some box that let you play Genesis games...maybe Game Genie?) was almost too
hot to touch.
Normally it was just warm. Wasn't even playing a game. Don't want to think
what would have happened if I had been out or even in another room.
Mentioned this to a service tech who was doing a service call on the box
that used to give me the movie channels a while later.
He said they check each piece of equipment thoroughly before giving it to
customers. meanwhile, the box he was servicing had to be replaced.
He hooked up a new one and when he plugged it in, it began going through the
channels on it's own. Couldn't shut it off so he had to get another box.
I just laughed and said something along the lines of "nope..no faulty
equipment gets past you guys"
The service guy became less than friendly at that point.
"Kerand" <ak...@nf.sympatico.ca> wrote in message
news:491af505$0$20972$9a56...@news.aliant.net...
stan
> ummmm
> If the 4th one kept "working" would it be recording sound?
>
> In my experience, Rogers hands out subpar equipment.
> One of those pieces of equipment could have easily burned my house to the
> ground if I hadn't been home when it failed.
> I was watching tv when I heard a loud pop from behind the tv. Went over and
> checked around.
> The block plug that came with a piece of their equipment (I think it was
> some box that let you play Genesis games...maybe Game Genie?) was almost too
> hot to touch.
> Normally it was just warm. Wasn't even playing a game. Don't want to think
> what would have happened if I had been out or even in another room.
>
> Mentioned this to a service tech who was doing a service call on the box
> that used to give me the movie channels a while later.
> He said they check each piece of equipment thoroughly before giving it to
> customers. meanwhile, the box he was servicing had to be replaced.
> He hooked up a new one and when he plugged it in, it began going through the
> channels on it's own. Couldn't shut it off so he had to get another box.
> I just laughed and said something along the lines of "nope..no faulty
> equipment gets past you guys"
> The service guy became less than friendly at that point.
>
>
> news:491af505$0$20972$9a56...@news.aliant.net...
>
>
>
> > We had the Rogers HD pvr and would occasionally get blocky images but our
> > biggest problem was that it would FREQUENTLY record shows with no sound.
> > Our pvrs would also keep dying on us. I believe we went through 4 of them
> > in one year before we finally got one that kept working. Even that one
> > would still record shows with no sound.
>
> >news:77b91223-883b-4e62...@i20g2000prf.googlegroups.com...
> >> I've tried the Rogers HD service -- one of those $20 trial packages
> >> for a year, and I wasn't very happy. I found that just about every
> >> time I watched it, every few minutes the image would turn blocky and /
> >> or freeze for a second or two. It didn't matter what channel I was
> >> viewing, or what time during the day. I put up with this for a couple
> >> of weeks, then disconnected it and put it back into the box. One of
> >> the suggestions in the manual is not to have one of those cable
> >> splitters between the HD cable box and the cable coming into the
> >> house...but our standard cable TV service is being shared on multiple
> >> TVs in the house, and we're paying extra for this. Getting rid of the
> >> cable splitter is not an option, and I have my doubts that this is the
> >> reason for the blocky images.
>
> >> What do others think of the Rogers HD service? I'm just wondering if
> >> maybe it's just me, or maybe others out there have experienced the
> >> same thing? I'm guessing Bell ExpressVu is much better...views?
>
> >> Thanks for any help,
>
> - Show quoted text -
.
We have one main TV set, which looks like it will keep working fine
for another few years, plus the ability to hook up another in one of
the bedrooms, or hook that connection without use of a digital
converter into the channel card of a laptop in order to view.
.
We had previously tried Bell Express Vu having acquired a receiver and
dish very cheap (that should have been a warning from a disssatisfied
Express-vu customer!) but not bothered to continue with it. Reasons
including it being more complex to set up (a new card came with about
two pages of instructions!). Also a couple of snow interruptions,
fortunately our dish is/was on top of the wood shed about 8 feet high
and it only needed a small step ladder to clear snow off the dish. The
dish location was originally imuch higher on the chimney, with a
shorter incoming cable, but the signal didn't like trees, especially
those in leaf; which seem rather pointless since our 35+ year old
trees will grow continuously! And we are not going to chop trees just
to watch TV!
About five-six months ago after receiving a telemarketing call from
Rogers we declined converting our Rogers regular analog cable service
to digital even though, monthly, it might have cost slightly less?
Analog works OK, doesn't need a converter and is easiest to hook up.
Then a couple of months ago the phone rang again (Rogers) and we were
offered a digital conversion 'box', free, no additional charges for
one year. After that if we kept it the monthly rental would increase
by some six or seven dollars, roughly 10%.
So agreed to 'try it'. What we have noticed is:
The occasional pixelation of the picture. And when a particular
'channel' starts to do that might as well stop watching.
Virtually no improvement in picture, but then we are using the old
analog TV set which we are completely happy with.
It takes longer to 'flip' channels, there is a pause after each
individual channel change, presumably for the digital box to acquire
the digital signal stream each time etc.? Not serious but seems
backward? Newer service should be faster; eh?
There are a lot of higher number extra channels, most of which are
either duplicates of the existing 2 to 58 etc. or are 'On demand'
which presumably means extra cost? We have no intention of paying more
than at present!
The instructions that came with the digital converter/receiver were
extremely poor. No trouble hooking it up but use of the hand held
remote and the channel menu were not well desribed if at all.
Maybe revealing ourselves as Luddites but it does seem reasonable that
when you switch something modern on it should, like a light switch,
all come on, not a second click to switch on the TV. And that when you
switch to a channel there should not be such delays for the picture to
appear. It shouldn't be necessary to almost programme something just
to take a quick look at the weather channel or the news!
Probably going to disconnect and send back the digital receiver; it
doesn't seem to be providing any advantage at all?
Looks like we are waiting for the day when TV, if one wants it,
because there is so much junk on there anyway, will come over the same
link as one's internet and just be another service available on the
computer. That or be able to buy one integrated TV that one will able
to hook into the service without any extra digital receivers/
converters, satellite dishes etc. etc.
All the extra stuff seems to be a step backwards to the time when TV
sets had only a few channels (Later that became channels 2 to 13).
Then converter boxes were available to extend up to as many 60 or even
100 channels where they were available! Oh; and by the way there was
no extra charge, those channels were free 'off the air' to anyone with
a TV receiver!
Overall it does seem that newer technology, whether it is vehicle
windows that won't go up and down unless the ignition key is in and
turned on, cell phones with too many unnecessary menus and options,
doors that cannot be unlocked if the power is off, that the
technology can become a safety issue?
2001 and HAL don't seem that far away!
Kerand
else would work. The first 3 boxes we had completely died - no picture, no
sound, would not turn on, was told the "battery" was dead in them.
"Kerand" <ak...@nf.sympatico.ca> wrote in message
news:491af505$0$20972$9a56...@news.aliant.net...
gwg
tuner last month and it's great
"Kerand" <ak...@nf.sympatico.ca> wrote in message
news:491b1e54$0$5457$9a56...@news.aliant.net...
Mardon
Based upon personal experience, I agree with the suggestion in the manual
about the splitter. In fact, your problem could be caused any number of
different things in your own wiring.
For the first couple of months after we added HD to our Rogers cable
package, we would get exactly the sort of problems that you describe. We
had 3 splitters in our house but I had bought those really expensive,
high bandwidth, splitters from The Source. They'd cost about $30 each, so
I didn't think the problem was caused by them. I finally called Rogers
to have a technician come to our home and he was super!
He inspected our home wiring, showed me each thing that was wrong and
fixed the problems as he went. First, he took off all the splitters and
replaced them with Rogers' units. He said even though the ones I had
installed were expensive and sold as high bandwidth devices, they were
garbage compared to the units Rogers installs. He also found one wire
with no end on it and one splitter that had no shorting cap on one of the
unused terminals. He said that is the very worst thing that can be wrong
with home wiring. Never leave a cable end open or a splitter terminal
open. All open points must be covered with a metal shorting cap. He
said if even one of these is left open in a house it can cause problems
with HD, and in some extreme cases, even for the neighbours. Finally, he
found several cables that I had terminated myself. On some of them I had
used screw-on connectors and on others I had crimped the connectors. He
cut every one of my connectors off the cable and installed new Rogers
connections with his crimping tool. I said I was shocked (but pleased)
that he would do all of this for us at no cost. He said his philosophy
was that it was better to go ahead and fix the customer's wiring on his
first call than to have the customer continually call back Rogers
claiming it was a Rogers problem. He said most customers won't believe
that it is their wiring causing the problem until he proves it by fixing
the problems. If he doesn't fix things then they keep making service
calls to Rogers even though the Rogers system is fine and he would have
to make repeat trips to the same place several times, even though he had
told them what was wrong during his first call. He thought that was
frustrating for both him and the customer so he'd developed the practice
of just going ahead and fixing the customer's problems on the first call.
Anyway, what he did for us fixed all of our troubles with dropped sound
and images breaking up and freezing. Before he was here our HD had been
just as bad as you described. I doubt if many Rogers Techs would be as
great as he was with us but you never know. In any event. I know from
personal experience that splitters, poor cable connectors and open-
circuits can cause HD to behave as you've described.
Ed M.
What make/model is the dual tuner? I didn't realize it was available here.
Thanks
Ed
"gwg" <g...@yahoo.com> wrote in message news:gff8nn$e2n$1...@news.datemas.de...
Snipe
> I never have any problems with my Rogers service, unlike BEV where when the
> wind blew...
So, you went to an inferior service because your dish was not installed
properly? I can tell you that I've had BEV since it's been here in the
province and I have NEVER lost the picture due to wind. I have on
occasion lost it due to HEAVY rain - and I mean heavy rain. Ordinary
rain or drizzle makes absolutely no difference to it.
It would have to go down every other day before I would switch to Rogers.
snipe
Snipe
stan wrote:
> We had previously tried Bell Express Vu having acquired a receiver and
> dish very cheap (that should have been a warning from a disssatisfied
> Express-vu customer!) but not bothered to continue with it.
Why would you think that it was a dissatisfied customer. The dishes are
cheap to buy anyway. In fact they are free if move and continue with
your service.
Reasons
> including it being more complex to set up (a new card came with about
> two pages of instructions!).
Now Stan they weren't that difficult to understand. Put said plastic
card into slot in receiver. Call BEV to activate. It doesn't get any
easier.
> Also a couple of snow interruptions,
Yeah I'd sooner a few snow interruptions than a year long battle with
pixelation.
> fortunately our dish is/was on top of the wood shed about 8 feet high
> and it only needed a small step ladder to clear snow off the dish. The
> dish location was originally imuch higher on the chimney, with a
> shorter incoming cable, but the signal didn't like trees, especially
> those in leaf; which seem rather pointless since our 35+ year old
> trees will grow continuously! And we are not going to chop trees just
> to watch TV!
I have mine mounted to my fence post. Been there since I moved in(about
7 yrs) I am surrounded by 35 yr old maples. I have 27 maple trees and
everyone on the street has them as well. I have 100% signal on most
channels. The problem is, most individuals don't install the dish
properly and then blame the provider for poor service.
> About five-six months ago after receiving a telemarketing call from
> Rogers we declined converting our Rogers regular analog cable service
> to digital even though, monthly, it might have cost slightly less?
> Analog works OK, doesn't need a converter and is easiest to hook up.
If they spent as much on their equipment as they do on advertising
they'd be much better off. There is hardly a week goes by where I don't
get some advertisement from Rogers. I got it again today.
> Then a couple of months ago the phone rang again (Rogers) and we were
> offered a digital conversion 'box', free, no additional charges for
> one year. After that if we kept it the monthly rental would increase
> by some six or seven dollars, roughly 10%.
>
> So agreed to 'try it'. What we have noticed is:
Sucker! They Got ya! LOL...they knew sooner or later they would get you
Stan.
> The occasional pixelation of the picture. And when a particular
> 'channel' starts to do that might as well stop watching.
>
> Virtually no improvement in picture, but then we are using the old
> analog TV set which we are completely happy with.
> It takes longer to 'flip' channels, there is a pause after each
> individual channel change, presumably for the digital box to acquire
> the digital signal stream each time etc.? Not serious but seems
> backward? Newer service should be faster; eh?
>
> There are a lot of higher number extra channels, most of which are
> either duplicates of the existing 2 to 58 etc. or are 'On demand'
> which presumably means extra cost? We have no intention of paying more
> than at present!
That sounds like an awful lot of trouble to me. Certainly more than I
would tolerate.
> The instructions that came with the digital converter/receiver were
> extremely poor. No trouble hooking it up but use of the hand held
> remote and the channel menu were not well desribed if at all.
Stan that is innate for men. You don't read instructions. A remote is a
man toy...lol
>
> Maybe revealing ourselves as Luddites but it does seem reasonable that
> when you switch something modern on it should, like a light switch,
> all come on, not a second click to switch on the TV. And that when you
> switch to a channel there should not be such delays for the picture to
> appear. It shouldn't be necessary to almost programme something just
> to take a quick look at the weather channel or the news!
No it shouldn't be that difficult. But most remotes today have Macro
commands that with the push of one button you can turn on several pieces
of equipment at once.
> Probably going to disconnect and send back the digital receiver; it
> doesn't seem to be providing any advantage at all?
certainly doesn't appear that way. At the risk of sounding like a
satellite salesman, it is difficult to beat that technology today.
Whether ir be BEV or *choice.
>
> Looks like we are waiting for the day when TV, if one wants it,
> because there is so much junk on there anyway, will come over the same
> link as one's internet and just be another service available on the
> computer.
That day has already arrived Stan...where you been? ;-)
> That or be able to buy one integrated TV that one will able
> to hook into the service without any extra digital receivers/
> converters, satellite dishes etc. etc.
You have to get your service from somewhere!
>
> All the extra stuff seems to be a step backwards to the time when TV
> sets had only a few channels (Later that became channels 2 to 13).
> Then converter boxes were available to extend up to as many 60 or even
> 100 channels where they were available! Oh; and by the way there was
> no extra charge, those channels were free 'off the air' to anyone with
> a TV receiver!
Oh the good old days of sitting and watching the FBI - the friggin big
indian test pattern.
>
> Overall it does seem that newer technology, whether it is vehicle
> windows that won't go up and down unless the ignition key is in and
> turned on, cell phones with too many unnecessary menus and options,
> doors that cannot be unlocked if the power is off, that the
> technology can become a safety issue?
>
> 2001 and HAL don't seem that far away!
We're long gone beyond that Stan.. your starting to show your age...
come on man get a grip...don't go going soft of us now...embrace the new
technology...next year you might get a hologram stripper to do a lap
dance for you right in your living room...when the wife is gone out that
is...LOL
snipe
>