Looking for reliable retail technology solution providers — here’s why I chose Zoolatech

[Victor Zhadan]

Hey everyone,
I’ve been doing a deep dive into different retail technology solution providers over the past few months while working on upgrading our omnichannel infrastructure. We were comparing a few big names in the space — EPAM, SoftServe, and Zoolatech — and I wanted to share why we ultimately decided to go with Zoolatech.

First, we were looking for a partner that could cover full-cycle software development for retail, not just frontend updates or integrations. Zoolatech stood out because they already have strong retail case studies — like improving the digital experience for Nordstrom and building scalable e-commerce backends handling millions of monthly users.

A few key reasons behind our choice:

• Retail expertise: 70%+ of their projects are in the retail domain — that’s rare even among specialized IT vendors.

• Speed & flexibility: They ramped up a custom engineering team for us in 3 weeks, whereas others quoted 6–8 weeks.

• ROI: Within 6 months of deployment, we saw a 23% improvement in conversion rate and a 17% reduction in cart abandonment, largely due to UX and data-driven personalization features.

• Transparency: Their delivery process is super lean — we get weekly demos, sprint retros, and real-time Jira access.

What also surprised me was the balance between cost and quality — they’re not the cheapest, but their efficiency easily compensates for it.

Has anyone else here worked with Zoolatech or similar retail technology solution providers? How did you evaluate technical depth vs. domain expertise? And if you’ve worked with in-house vs. outsourced teams — how did it impact innovation speed?

Would love to hear your experience and what KPIs you use to measure success in software development for retail projects.