What's The Truth About Earthlink?

[jack...@email.msn.com]

The server news.east.earthlink.net hasn't been functioning since March
1 and the responses from support are contradictory. Anyone know the
truth? Whom should I contact at earthlink if support is clueless?
Thanks, Jack

[Boomer]

jack...@email.msn.com (broj...@my-deja.com) wrote in
news:7cebf3d2.04030...@posting.google.com:

Hi

Have you read through your local EL groups?

earthlink.tech-support.mail
earthlink.tech-support.total_access.pc or
earthlink.tech-support.total_access.mac
earthlink.tech-support.other_dialup_software
earthlink.tech-support.www
earthlink.tech-support.startpage
earthlink.tech-support.news
earthlink.tech-support.isdn
earthlink.cable-modem
earthlink.tech-support.dsl
earthlink.compliments
earthlink.complaints
earthlink.suggestions
earthlink.announcements
earthlink.test

Online links:
http://support.earthlink.net/
http://help.earthlink.net/techsupport/

Technical Support: 1-800-890-5128
Customer Service: 1-800-890-6356
Technical Support: sup...@earthlink.net

[Don Aitken]

On 6 Mar 2004 08:00:36 -0800, jack...@email.msn.com
(broj...@my-deja.com) wrote:

This was posted yesterday on alt.usenet.offline-reader.forte-agent :

>> It appears as if the overview database is screwed up on Earthlink's
>> news server.

>Thanks for the info. Ralph. news.east.earthlink.net is
>recovering. Looking at the message list it appears that the problem
>was fixed, then returned and was fixed again. This is due to
>messages sent between 12:58 and 2:12 all being given incorrect times
>of 2:22 in the headers, so that a few of the messages that arrived
>later (between 2:13 and 2:21) show up in the list before the earlier
>ones. news.west.earthlink.net still hasn't shown signs of the
>problem.

So there have clearly been problems, and may still be, but other users
have not reported the server as being entirely non-functional at any
time.

--
Don Aitken

Mail to the addresses given in the headers is no longer being
read. To mail me, substitute "clara.co.uk" for "freeuk.com".

[jack...@email.msn.com]

Boomer <m...@privacy.net> wrote in message news:<404a0810$0$200$892e...@authen.yellow.readfreenews.net>...

> jack...@email.msn.com (broj...@my-deja.com) wrote in
> news:7cebf3d2.04030...@posting.google.com:
>
> > The server news.east.earthlink.net hasn't been functioning since
> > March 1 and the responses from support are contradictory. Anyone
> > know the truth? Whom should I contact at earthlink if support is
> > clueless? Thanks, Jack
>
> Hi
>
> Have you read through your local EL groups?

[snip]

No, But I could find no mention of the problem at the EL web pages.
Someone in a consumers' group advised me to use the west server and it
worked. Should have thought of it myself, but support didn't suggest
it. On the contrary, their responses were clueless. One thought I
was talking about email. Another told me that they have no way of
telling what is wrong with newsservers. They seemed not to care. At
any rate, the east server was up and running again as of Saturday
afternoon.

Thanks,
Jack