Survey Recording Silence

[Rick Guyton]

Is there any way to control "how silent" a caller must be for 3 seconds before a recording is considered completed? In testing, the only way I've been able to get the 3 second silence recording to kick on is if I use the mute button on my phone. Any help would be greatly appreciated, thank you!!

[Areski]

Hi Rick,

You can find some settings for recording here: https://github.com/newfies-dialer/newfies-dialer/blob/develop/lua/libs/fsm_callflow.lua#L712

You will need to hack that file manually, by default it sets like this:

        silence_threshold = 30

        silence_secs = 5

FreeSWITCH record documentation -> https://freeswitch.org/confluence/display/FREESWITCH/mod_dptools%3A+record

On Fri, Jun 9, 2017 at 4:37 PM, Rick Guyton <hazar...@gmail.com> wrote:

Is there any way to control "how silent" a caller must be for 3 seconds before a recording is considered completed? In testing, the only way I've been able to get the 3 second silence recording to kick on is if I use the mute button on my phone. Any help would be greatly appreciated, thank you!!

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Kind regards,
/Areski

----
Arezqui Belaid
Founder at Star2Billing (www.star2billing.com)
& Newfies-Dialer (www.newfies-dialer.org)

Tel: +34650784355
Twitter: http://twitter.com/areskib
LinkedIn: http://www.linkedin.com/in/areski

[Rick Guyton]

Thank you very much. I'll play with it.

On Friday, June 9, 2017 at 7:57:35 AM UTC-7, Areski wrote:

Hi Rick,

You can find some settings for recording here: https://github.com/newfies-dialer/newfies-dialer/blob/develop/lua/libs/fsm_callflow.lua#L712

You will need to hack that file manually, by default it sets like this:

        silence_threshold = 30

        silence_secs = 5

FreeSWITCH record documentation -> https://freeswitch.org/confluence/display/FREESWITCH/mod_dptools%3A+record

On Fri, Jun 9, 2017 at 4:37 PM, Rick Guyton <hazar...@gmail.com> wrote:

Is there any way to control "how silent" a caller must be for 3 seconds before a recording is considered completed? In testing, the only way I've been able to get the 3 second silence recording to kick on is if I use the mute button on my phone. Any help would be greatly appreciated, thank you!!

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To unsubscribe from this group and stop receiving emails from it, send an email to newfies-diale...@googlegroups.com.

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