Dear Football Fan,
We are contacting you about the refund you are entitled to for your FIFA World Cup 2026™ ticket(s). Unfortunately, we were unable to issue a refund to the payment card used for your original purchase.
In order for your refund to be processed, please ensure that you complete all fields and that the information you provide in the Refund Portal is accurate and sufficient to avoid any delays. Please also verify that your bank account name matches the name in your FIFA Ticketing account.
Please visit our Refund Portal and enter your bank details so we can process your refund:
In accordance with the Ticket Transfer and Resale Terms and the Ticket Transfer and Exchange Terms, you will receive the resale/exchange price minus the resale/exchange fee and any applicable taxes or deductions.
Residents of Canada will be refunded in Canadian dollars (CAD), residents of Mexico will be refunded in Mexican pesos (MXN), residents of the United States will be refunded in United States dollars (USD), and residents of any other country not mentioned above will be refunded in United States dollars (USD).
For further information, please visit:
Sincerely,
FIFA Ticketing
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