Wireless-n 7260 Driver
Mohammed Huberty
I have the problem on my Dell Precision M4800 using an Intel(R) Dual Band Wireless AC7260 network card running v 17.15.0.5 software, of not being able to connect to the internet in Normal Mode, but being able in Safe Mode with Networking. The problem also exists if I connect via the Ethernet. This was disconnected and driver disabled after testing and just the WiFi connection was used.
I downloaded the driver software v 18.20.09 but though it loaded, it did not start and I don't know what to do further. So I am back on v 17.15.0.5 in Safe Networking Mode. If I look at Network Connections via Windows Key + X, it shows that status as being disconnected from the internet 'though I can access it with all programs, Can you assist please?
I just got a chinese wifi card with this chipset and it could not detect my wifi. I said wtf, the wifi was working properly. Thank god it dawned on me to check the card's specifics, I googled its chipset drivers and ended up here. Yeah it works now. Windows should have detected that there are newer drivers right away, if you ask me. Anyhoo. Thanks again.
Intel is not (reliably) hosting these packages on their website any longer. I archived the final versions myself and have set up a share where they can be downloaded. Use this link: !AtacZBU04mo-j-tQ34BdSDv6y1BFsg?e=7gn50T to access my archive. Subfolders provide final driver packages for most of Intel's discontinued Wireless adapters (see folder names for supported adapters).
Thank you for your assistance. I downloaded the driver through your link and this time v 18.33.17.1 was installed correctly. When I started in Normal mode, Internet access was possible for a short time then the problem reoccurred. Maybe this is not a driver problem. Time to try Linux maybe?
Hhmmm, ok. IDK whether this is an issue in the Wireless driver, in the driver's version of the card's firmware, or is an issue in Windows itself. What I can say is, if you made it work before, this may be a clue as to what is happening in the Windows environment. If you cannot resolve it, understand that the card is discontinued and there will be no subsequent updates to the driver or firmware. If operation in Windows is absolutely necessary, then spend the US$20 and get an AX200 or AX210 card.
I just re-read your original post. I noticed that you also said that the same issue happened when you used an ethernet connection instead of Wireless. If this is actually the case, then I would say that the hairy finger is pointing at something in the Windows installation/configuration - something ignored when in Safe Mode. My suggestion in this case is to try a clean reinstall of Windows and see if that will resolve the issue. Obviously, you should attempt this before spending any money.
Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.
Hi guys,
My internet provider has given me a router which runs at 802.11ax but my laptop doesn't find the network. My laptop uses a wireless adapter of the model mentioned in the title - Intel Dual Band Wireless-AC 7260.
The version of the model is 18.33.5.1 since 10/9/2016.
I saw a presentation from Intel saying that the driver 18.33.13.4 is supposed to fix it.
I saw a few similar questions circulating around but those drivers are never published so this is my last resort to recover my internet access at home. My Internet provider already lost money because they thought the issue was in their router, which is why they sent me a second one.
Could please a good-hearted person share with me that driver or if you know a better one which may still be compatible with my wireless adapter?
Kind regards,
Konstantin
I am going to reply to myself now :D.
Firstly, I wanna say thanks to Mr Scott Pearson and of course myself for finding the relevant page because after 4 days of "agony" I finally managed to connect to my internet. Without it my laptop was just a box of locked potential. Again, second time, thanks to the posts of the gentleman mentioned.
For anyone banging his head against the wall with the same issue, you can find help here, if you go to the original post with the link:
-Dual-Band-wireless-ac-7260-drivers/m-p/1498076#M48357
I am sure that with some reading you will manage to find the solution to your problem there.
Next, for Intel, I have some constructive criticism, regarding their policy for drivers. It is a completely wrong policy, business decision if you will, on that front. The fact on the table is that many people still need that driver. Legacy drivers are produced by a manufacturer and should be distributed by that same manufacturer. Otherwise, the manufacturer takes decisions on the behalf of users for when to force them to buy a new device because the old one suddenly shuts down even though it is technically in a good shape.
To add to that, the user support service in that regard is also completely useless because they point people like me to other manufacturers, such as the one who built my laptop. If you fast-forward, you don't even need to try following the advice because our manufacturer will most likely tell us to contact the manufacturer of the corresponding component - in this case wi-fi adapter - Intel. So we go back here.
This is not an issue of the person carrying out user support in Intel, this is an issue of the limitations imposed on the people who provide those services. They could perfectly well for instance distribute drivers. Just give me the link. Let me agree with the risks, that it is old piece of software, etc...
One more point about user support. It shouldn't create a situation in which the most favorable solution for a customer of getting drivers to be a 3rd party because if Intel cannot supply its customers the right tools where else can they look for? If the choice before the customer becomes to burn $1000+ to replace a fully working machine with new one or to find drivers from dodgy sources. Clearly dodgy sources is bad.
I want to point out that actually I am a person with good level of understanding in computing and I absolutely don't see how with respect the average elderly person could sort out an the issue like that on their own. Because for anyone to do so, they should be able to themselves find out that the issue is exactly in the driver. Diagnosing the issue was half the solution and it definitely wasn't self-evident. It is far from straight forward. My internet provider, actually lost money because they were thinking that the issue is a defect in their router, so they sent me a new one - the router as a product is an expense, the logistics of delivering it, too. We have spent hours doing all sorts of settings to the routers and to my network adapter, them, me...
Lastly, what happens if Mr Pearson did no decide or was not allowed (depending on how that works) to help people by providing them that key piece of software? Everyone with a similar problem depends on him. Rhetoric question, 300+ customers of yours get entirely cut out of using they otherwise probably perfectly good machines due to poor decision making. There is no estimate of how many people fail to resolve the issue themselves or how many reach to buying external devices...
To be objective, at the end of the day yes, user support directed me here, yes I got my driver from Intel, yes my machine works, yes I am finally (very) happy. But, my internet provider lost money, I lost time, and Mr Pearson (again many thanks) has been absolutely overloaded with helping people in a similar situation and your user support probably are not over the moon by the fact that they cannot provide provide people with direct solutions.
I understand that what I am writing absolutely doesn't mater but I want to thank the gentleman again, the user guy for directing me to Intel Community, too. If anything changes for the good, super. That's exactly my point and exactly why I took the time to write this piece of feedback.
Overall, it is either a not well a though through process or a complete failure in decision making if it was.
I hope this response helps others, too.
Kind regards,
Me
The device is amazing, everything went fluently. I updated all the drivers, the BIOS, my software and uninstalled the waste, like cloud saving services, games and so on. Everthing was perfect until i updated to Windows 8.1.
Since this update, the Wireless-N 7260 won't work properly any more. The internet is not available directly from the OS startup, I have to wait several minutes. My Bluetooth mouse has abrupt failures for several minutes, works then again, but only for 10 minutes approx.
It is also important to check with the system manufacturer in case the nature of the issue is caused by a faulty integration of the wireless adapter itself, which may not be the cause in all scenarios but some users have reported it previously.
I have the Sony Pro 13 with Win 8.1 and see that now Sony is offering the 7260 b/g/n/ac vs b/g/n. Does anyone know if this solves the dramatic slow download speeds when at low strength of -60 to -70 dbm.
Numerous pages of frustration by the users using this product. Please escalate the issue appropriately at Intel so that this problem gets resolved at the earliest. This has been a very disappointing experience using Intel Wireless card; definitely leading to a bad reputation for Intel.
c80f0f1006