Camera Windows 7

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Ailene Goldhirsh

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Aug 3, 2024, 11:13:44 AM8/3/24

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However, if I at some point during the day open the lid on the laptop (Dell XPS 17, also with Windows Hello camera), it stops working on the external screen and only the laptop camera will log me in (which is annoying as I have the laptop on a shelf underneath the table).

I recently got a Logitech BRIO 4K with Windows Hello for my home office but that is even harder to get working with Windows Hello. The camera works fine, and if I chose to "improve my face recognition" Windows happily is using the Logitech BRIO cam and not the Laptop one.

If I boot my laptop at home with the lid closed the Logitech BRIO logs me in the first time, but if I lock my computer, or it goes to sleep over lunch, the Logitech BRIO isn't working anymore (Windows Hello says it can't find the device) but logging in with password and checking the device manager the camera is there and working. Also, opening the lid of the laptop instead of giving the password also logs me in, so clearly Windows has chosen to use the laptop cam and disabled the external one (even though the lid has been closed all the time).

I found a post to set the Registry Key "Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\LidNotifyReliable" to 0 (zero) and that seems to help getting the external camera enabled for Hello again, but again, just once... Locking the computer and trying Hello again, and it won't work...

- Hooking up the Philips 499P screen camera or Logitech BRIO 4k (both over USB-C/Thunderbolt) it most often works to use any of those cameras once after being hooked up after closing my lid on the laptop.

No, unfortunately no change in behavior. The external camera on the screens are working maybe once in the morning (when laptop comes up from hibernate or starts up) and if I have the lid open it always pick the laptop camera, but about half of the times the "face" option is not working and I have to use password (no camera comes on).

I bought a Logitech Brio 4K cam for home when my old one died on me, and while it is expensive as *** Windows hello actually works with that camera most of the times (with the lid open, closing the lid and face login is not an option as it doesn't start the camera).

@Todd Hawkins I think we can conclude that Microsoft has not provided a simple configuration setting to choose which camera to use as default for Hello and and the ability to switch to an alternate camera automatically when the default camera is unavailable. The most common situation is for laptop users booting with a closed lid and using external monitors. I have to believe there are millions of users fitting this situation. So if someone from Microsoft is monitoring these chats please run this up the chain until some addresses this issue. In the meantime , for those of us that boot from a closed lid laptop, the Hello login feature is a non-starter.

@Blasty_Utopia I'm having the same issue with my Brio 4k and my work-supplied Surface 5 Laptop running Windows 11 Enterprise 22H2. I can't even get Windows Hello to recognize the Brio, works everywhere else e.g. Teams. I'm a consultant who travels for work a lot so disabling the default camera wouldn't work for me. I need options! Hope Microsoft fixes this ASAP.

Similarly I have a Surface 4 and a Dell WB7022 Windows Hello compatible external camera and on the very latest Windows 11 updates etc. The machine recognises the camera and it works in Teams etc. but I cannot get it to use it as the Windows Hello camera, even if I disable the integrated camera. I am of course using the laptop with an external screen so the lid is down.

The EOS Webcam Utility right now is only confirmed for compatibility with Windows 10, but not yet with Windows 11, so it is not unexpected that the software might run into issues especially if Windows 11 had an update recently. That given, there are a couple things you can try to troubleshoot the issue.

The first thing to check is that your camera is set to movie mode and your exposure is set before you plug the USB cable into the camera and computer and that Windows identifies the new USB connection with a notification once attached. As long as that is done the next step is to verify that EOS Utility 3 is not running either on screen or in the background by checking the system tray on the bottom right corner of your computer screen for the EOS Utility icon. Since EOS Utility and EOS Webcam Utility both communicate with the camera via USB the EOS Webcam Utility will not receive the signal if it is being diverted to the EOS Utility.

There are a few more things to try with an issue like this. One is to make sure that after you re-installed the EOS Webcam Utility you also restarted the computer. If it isn't restarted the software installation isn't finalized.

Another is to try a different USB cable. Sometimes if the cable has degraded it can cause issues like this. If your computer has another USB port we would recommend trying that as well. If you need a new cable the EOS M50 Mark II uses a Micro-B to Type-A USB cable. That is a standardized cable type that should be available in most electronics stores and online electronics retailers.

If the issue continues with a different cable we would recommend loading EOS Webcam Utility on a different computer to see if the same thing happens. If this is happening with every computer you try that is a sign there is an issue with the port on the camera. If it is only happening on the Windows 11 computer that indicates the issue is related to the EOS Webcam Utility not being updated for Windows 11.

I see you mentioned in your first post that you wanted to uninstall the camera from your computer. The camera itself isn't installed on your computer. It uses generic drivers built into your operating system, so there isn't a driver specific to the camera to uninstall.

I get just the Webcam Utility logo with my T6s in Windows 11. Tech support has gone through all the solutions they can think of without success. The Utility (version Win 2.0) and my T6s work perfectly on my Windows 10 laptops and PC. I see the same error message in Device Manager/Cameras/EOS Webcam Utility/Properties/Events. This suggests that the software install is not quite complete in Windows 11. I was told to check if there is an updated version of the Webcam Utility in a while. I am hoping that this post will be seen by Canon's software engineers to expedite that process.

I'm trying to establish a connection to my recently updated to Windows 11 PC, using a usb C to usb A connector from my Canon Eos R. It is failing to get a connection. I've used two separate usb leads with the same result. The camera has no problem appearing as a drive on a Windows 10 computer with the same leads, and its firmware version is up to date. This is really annoying, as it also makes it impossible to use the Canon utility software. Does anyone know a ready made solution, or whether there ever will be one?

Beyond that, here are some setup suggestions that might help:
* If it is not there already, make sure the camera is plugged into a USB on the back of your computer. (The front USB ports can be a little weaker sometimes.)
* Since you're having problems downloading, disconnect all other devices except the keyboard, mouse, and camera from the computer.
* Close any other programs you have open, and exit out of any image-related or printer-related programs in the system tray, found in the bottom right corner of your computer screen. If you don't see the program icons, look for a small triangle by the time display. Click that and you should see the icons. You should be able to close them by right clicking the icons and selecting the exit option.

If so, right click on the camera icon and select uninstall. When it finishes uninstalling, turn your camera off. Wait a few seconds then turn it on. A window should come up that says FOUND NEW HARDWARE DEVICE, keep clicking the NEXT button, until it finishes. Then see if you can connect to your camera once again.

If you see another camera, like a webcam, listed in the Device Manager, right click on it and select DISABLE. It is possible that you are getting interference from that device. When you are done with your tests, you can reactivate it by right clicking on it and selecting ENABLE.

No luck with any of these suggested tweaks. The only place where the camera shows up is in portable devices.. as an MTP USB device.. and as an eos digital device icon in printers and devices. It's barely there. And the troubleshooter can't help.

I think it's pretty obvious there is no Windows 11 driver for the Eos R yet. By comparison, I can see my old 6D as a separate drive, and open it like the others. I can get around all of this by putting the SD card in my computer's card reader. But I'm worried my canon xf300 will have the same issues, and I don't have a flash drive reader. But I do have an old Mac Pro running Catalina. So I'll see if Canon's XF utility software still reads the camcorder on that system. It should..

Nick2000 has covered many of the likely scenarios for an unrecognized USB device. If the Camera appears correctly in Device Manager, also look at Disk Management to see if windows has assigned a drive letter. If not, it will not display in Windows Explorer.

Thanks to all for the helpful suggestions. I gave up trying to get my new Windows 11 desktop to read the Eos R. But the latest Canon XF utility software reads my XF300 just fine, so I can download all my files without having to purchase a compatible flash drive adaptor. That's something of a relief, as the XF300 is now quite old, though still very useful.

Plugging the whole camera into your computer, means the card has an extra step to communicate with the camera, and the camera with the computer. Instead, simply turn off your camera, remove the card and plug it into a suitable card slot in the computer or get a USB card reader (lots available). The computer will recognize the card as a drive and you can then download your images.