Keyboard Driver Windows 8.1

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Liisa Komara

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Aug 5, 2024, 12:14:46 AM8/5/24

to neudilahan

Uponimaging a Surface Laptop 2 with our basic image from the older Surface laptop model the Surface Hid Mini Driver driver fails to power and thus the keyboard doesn't work. if I revert back to 03/27/2017 driver it works fine... but then the laptop automatically updates itself to the latest version that brakes again. I have blocked the update in WSUS.

Is anybody aware of a fix for the latest driver? Does the PC somehow think its a Surface Laptop 1st gen and somehow downloading the incorrect driver possibly? I also downloaded the latest firmware/driver package from MS and tried that version and it also doesn't work. Seems to be the same exact version that gets downloaded from Windows Update.

@WC_KStil did you ever get the specific version of the driver that works? I keep running into this issue every update cycle. I have a surface laptop 2 and the "Surface Hid Mini Driver" flakes out every update. I've tried the all of the drivers from Download Surface Laptop 2 Drivers and Firmware from Official Microsoft Download Center :

I've tried uninstalling the driver and re-installing but that never seems to work, even disabling the driver and re-enabling doesn't work. I'm not sure what happens in UEFI entry, but that seems to make it work again for me. Beware - your mileage may vary!!! This seems to be a very common issue but different tasks seem to work for different people. I sure hope Microsoft can fix this as it is a pain as it usually happens when I really need to get some work done!

Sign in and select Surface Laptop 2 and input your Surface's serial number. Click on Download and Save it to your desktop. Do not download the Recovery Image directly on the USB drive but on the Downloads folder on the computer.

@GBowlsby - this worked perfectly. Frustratingly, I'd foolishly listened to other ideas with consequences that'll now cost me even more time (somehow our AI/ML needs to intercept bad or half-arse solutions with ones that actually work :)) Regardless to my live 'en learn: Thanks!

The only thing I can think of is that this model of Dell Precision was not tested in the Fall Creator update back in OCT17 by Dell. Drivers were not updated, so either some other driver might work or there is no telling if something could hose the drivers all together. It also could be possible that Windows 10 is not supported for this machine all together.

Another possibility is that someone could have plugged something into the USB ports causing Windows to flake out for I/O device drivers. I did one more test and was able to read/write a flash drive, but not a desktop scanner or other brand/model keyboard and mouse.

I was having this same issue, just with a different model of keyboard/mouse (Dell machine and wireless keyboard/mouse combo) and after uninstalling the KB4074588 update like michellelieske suggested, the issue was resolved. I was able to remote into the machines and uninstall that way. My best guess is that it was a registry change made by the patch that caused the issue.

The issue was that most USB devices would not be recognized, as well as the touch screen would not work. The USB devices would return a code 28. For example, plugging in a mouse would cause the red light on it to appear for several seconds before turning off. I had tried disabling selective suspend by editing the registry and a lot of other unsuccessful items.

thanks for your quick reply IIIaass. I have downloaded all the windows support drivers from bootcamp assistant but nothing seems to be working, reinstalled, repaired the drivers etc. it says 'driver error' could you send a link to correct driver for wireless keyboard. Maybe, it is the driver!

I installed bootcamp the both to a mac mini, and everything works fine there (wireless keyboard too), but for the installation onto a macpro late 2013 everything works fine, WI-FI, GPU, wireless mouse, BT, etc. all of the drivers are OK, with the exception of the wireless keyboard where the bluetooth manager says: Driver Error.

You have to go to "Device Manager" (right click on Start: Device Manager option), at the HID leaf (that stands open 'cause of a driver error), simply uninstall and delete the wrong driver. Magically everything works fine, and the wireless keyboard will be reported on the Keyboards leaf of the Device Manager.

This didn't work for me. I have exactly the same problem. It says "driver error" for the keyboard, while the magic mouse works fine. If I delete the driver, it shows a "System Administrator's Keyboard" is connected with bluetooth, but the keyboard still doesn't work.

Hello, I'm posting about my recent experiences with the Alienware m15 R4, which I purchased 5 months ago in November. Has anyone else with a Windows 11 Alienware laptop had issues with the keyboard ceasing to function? Sorry for the long post, but I do have some questions at the end.

After installing a Windows update in late March, I shut my laptop down after installing the update. The next morning, when I went to log back into the computer, the internal keyboard did not work. I didn't realize it at the time, though I've since worked it out with a technician's help, when the computer boots up into windows, the keyboard stops working, and it will continue to not work when restarting. However, on a cold boot after turning the computer off, the keyboard responds fully outside of Windows. I can go into BIOS etc outside of Windows and use the keyboard perfectly fine. However, the moment it reaches Windows, the keyboard ceases to function. This apparently means that the problem is a driver/software issue, is my understanding.

The first tech who came out to my house to deal with the problem disassembled the entire laptop and replaced the keyboard, which did not fix the problem. He insisted that I mail the laptop in for service, and it was mailed to the Texas facility where the motherboard and palm rest were both replaced. I suspect that the first tech, who was very young and inexperienced, may have broken said palm rest and panicked, considering the number of times he went outside to call his fiancee. However, that doesn't matter so much since the part was replaced free of cost.

The laptop's Windows was fully reinstalled etc, and when it arrived at my home, it booted up and worked fine, including the keyboard. However, while testing the laptop, I discovered that the speakers were now broken. Again, I suspect the original tech who was sent to my home, but again it doesn't matter how it happened. A second tech was sent out to my house to deal with the speaker problem, and he discovered a broken prong in a connector. When he returned later to replace the board and fix the speaker problem, he learned it was a daughter board problem and not motherboard, so that part has been ordered and will be fixed later. However, after the motherboard was replaced, the original issue of the keyboard non-functioning returned exactly as it originally was. We have come full circle here.

Additionally, now my 1TB second drive doesn't work anymore. It shows up as "You need to format the disk in drive before you can use it.", and any attempt to format the drive gets stuck/hung up at 51% and refuses to proceed beyond that.

Everyone involved in the repairs has been phenomenal, and though I do suspect that the hardware damage/issues were caused by the first tech who came to my place, he was very nice and it was clearly unintentional if he is really at fault as I suspect. At this point, once the speaker's daughter board is fixed and the non-functioning hard drive is made to work again, the only problem to remain will be the keyboard issue.

The second tech has been incredible to work with, and if I ever need service again I will request him by name. Dell has offered to replace my computer with a refurbished computer, though that makes me uncomfortable as I avoid refurbished computers due to a poor experience in the past. I would love to make the laptop I currently have work again, but if the keyboard is going to die every time windows updates, that's discouraging.

Do drivers for this sort of thing get updated? Is this a compatibility issue that will eventually be resolved with updates? Since the core problem that sent me to tech support is clearly software/driver, if that gets updated my problem should cease and my computer function properly, right?

One way to work around it I've considered is requesting for Dell to give me a downgrade to Windows 10 (with the option retained to upgrade back to Windows 11 when the software issue with the keyboard is confirmed fixed), since windows 10 will be supported until 2025, that gives a few years for a software issue to be sorted out, doesn't it? I understand a downgrade would require a full wipe etc, and I'm perfectly fine with that - it's still wiped from the last time I tried reinstalling Windows 11 to fix the keyboard problem.

Has anyone else had a similar keyboard problem with their Windows 11 Alienware m15 R4? Have you managed to fix it? How did you fix it? Is this something that will be addressed/fixed in an update to the driver(s) in the future? I understand that the motherboard is from Alienware itself?

Shutdown Laptop

Turn On Laptop

Keyboard will not work

Press power button to enter sleep mode

Resume Laptop from sleep mode

Open Device Manager

Go to Universal Serial Bus Controllers

Uninstall the Unknown USB Device

Then Right Click Scan for hardware changes

Keyboard works again till next shutdown/restart.

wow finally i have found someone who no longer makes me think im crazy and can confirm when i have to tell every customer service person it is not a hardware issue. long story short did a windows 11 update on 4/13/22 then had to do a restart like with any update and that was the last time i have spoken to my keyboard lol. when i originally tried resolving it and basically till i found ur post every person made me feel like its a hardware issue and they have never heard of anything of this nature happening. i have been waiting till i had more free time to fully deal with this as i am currently using my latop with a wireless keybaord ontop of my internal keyboard lol. i need my laptop for my job and it is very important to me so im waiting till things slow down with my job where i can do whatever has to be done with this. anyway please tell me what i need to do and is there a cure out there lol bc ive tried everything in the book even a factory reset to windows ten and it still wont work . this has been an absolute nightmare for me to deal with and its insane how dell and even microsoft made it seem like my laptops issue is something the world has never seen or dealt with before. its also crazy how i only have found u where this has happened to. like are we the worlds unluckiest human beings or something. my name is cj btw.