Call Center Dashboard/Stats Grid

[rros...@reallinx.com]

Is there a method to access stats grid data that is available in the call center supervisor view via the API?

https://NMS/portal/callqueues/statsummary

{"*":{"description":"SUM","domain":"test.com","CV":"0","CO":"0","CA":"0","SL":0,"AC":"0","ABN":0,"AHT":0,"AWT":"0"}}

[Chris Aaker]

Ryan, 

good question. The portal currently uses the local admin UI for some of these stats, but we are moving towards the API in full. This perticular stat is coming from the admin ui, but you can get similar data from the api. Currently as a rule of thumb and of the "graph" data is coming from the api and any of the tables are still leveraging some code in the admin ui. 

The object "callqueuereport" and action "read" will give you some of the data. 

A example could be below. 

action=read

object=callqueuereport

queue=QUEUE

domain=DOMAIN

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Chris Aaker

Vice President of Engineering | NetSapiens Inc.

P.O. Box 8588 La Jolla, CA 92038

(P) 858.764.5226 (F) 858.208.4424

(E) caa...@netsapiens.com

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[Chris Aaker]

There is also object "callqueuestat" which ill give you some "instantanious" numbers like calls, agents, etc.. for a give queue. 

action=read

object=callqueuestat

queue_name=QUEUE

domain=DOMAIN

[Doug Dickerson]

Chris,

 

Is there a way to specify a timeframe on the callqueuestat or callqueuereport?  It seems like they are only real-time data.  The max wait and avg wait are 0 unless there is a call currently waiting.  I've tested it several times today and am confident that is they way it is reporting when compared to the portal.

 

Thanks for your help!

 

Doug

On Tuesday, August 25, 2015 at 4:57:07 PM UTC-5, Chris Aaker wrote:

There is also object "callqueuestat" which ill give you some "instantanious" numbers like calls, agents, etc.. for a give queue. 

action=read

object=callqueuestat

queue_name=QUEUE

domain=DOMAIN

On Tue, Aug 25, 2015 at 2:50 PM, Chris Aaker <caa...@netsapiens.com> wrote:

Ryan, 

good question. The portal currently uses the local admin UI for some of these stats, but we are moving towards the API in full. This perticular stat is coming from the admin ui, but you can get similar data from the api. Currently as a rule of thumb and of the "graph" data is coming from the api and any of the tables are still leveraging some code in the admin ui. 

The object "callqueuereport" and action "read" will give you some of the data. 

A example could be below. 

action=read

object=callqueuereport

queue=QUEUE

domain=DOMAIN

On Tue, Aug 25, 2015 at 2:24 PM, <rros...@reallinx.com> wrote:

Is there a method to access stats grid data that is available in the call center supervisor view via the API?

https://NMS/portal/callqueues/statsummary

{"*":{"description":"SUM","domain":"test.com","CV":"0","CO":"0","CA":"0","SL":0,"AC":"0","ABN":0,"AHT":0,"AWT":"0"}}

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Chris Aaker

Vice President of Engineering | NetSapiens Inc.

P.O. Box 8588 La Jolla, CA 92038

(P) 858.764.5226 (F) 858.208.4424

(E) caa...@netsapiens.com

Website | News | Events | Facebook | Twitter | Linkedin

[Chris Aaker]

callqueuestat is going to be instantanious values (or close to real time), callqueuereport will give you a bit more histroic view. You have start_date and end_date options in standard yyyy-mm-dd hh:mm:ss format and also a option "period" that can be one of (dayAndHour, day, month) depending on what type of results you want. This is the api call that gives the graph data for our portal. if you did period=day and start time and end time of the current day you should get some similar stats to what the grid shows.  

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Chris Aaker

Vice President of Engineering | NetSapiens Inc.

P.O. Box 8588 La Jolla, CA 92038

(P) 858.764.5226 (F) 858.208.4424

(E) caa...@netsapiens.com

Website | News | Events | Facebook | Twitter | Linkedin

--

Chris Aaker

Vice President of Engineering | NetSapiens Inc.

P.O. Box 8588 La Jolla, CA 92038

(P) 858.764.5226 (F) 858.208.4424

(E) caa...@netsapiens.com

Website | News | Events | Facebook | Twitter | Linkedin

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Chris Aaker

Vice President of Engineering | NetSapiens Inc.

P.O. Box 8588 La Jolla, CA 92038

(P) 858.764.5226 (F) 858.208.4424

(E) caa...@netsapiens.com (T) @NetSapiensChris

[Jyoti Gupta]

Hi Chris,
Are the APIs available to pull data displayed on portal via API. The call queue reports gives only call volume data.
How can I match it up with CD-R data?