Event Call Documentation

[Alex Gritton]

I was wondering if you guys have a newer version of your call object documentation? When I subscribe to call events I receive a lot more object properties than described in your current call object. 

Thanks, 

Alex Gritton

[Alex Gritton]

I guess more specifically, I would like to keep a count of all calls in a given queue based on call events. I can't determine which set of properties say when a call is in a given queue and also which properties say when the call has ended or is transferred back into that queue. Any help on this would be greatly appreciated. Thanks.

[Chris Aaker]

Alex, 

We don't have anything newer unfortunately. As for what you see its the full active call record per leg so in sim ring or cases it goes between users/agent then you will get additional. If you purpose is to count calls for a queue, you can subscribe with object "call_origid" which will not factor in the agent side and make it a bit simpler. You can count based on the orig_callid which will be unique per inbound call.  You can then track that per queue if you would like. 

Chris

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Chris Aaker
NetSapiens Inc.
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