Active Call Transfer

[Alex Gritton]

I would like to know if it's possible to transfer an active call from one queue to another without losing the original caller uri information? When a call is transferred from the first queue to the second queue the first queue's outbound number now becomes the orig caller uri in the second queue. I was also wondering if a call transfer from one queue to another should result in 2 active calls? This is the result that I'm seeing while transferring.

This is the api call I'm using:

object=call&action=xfer&callid=call.orig_callid&uid=queue@domain&destination=queueinboundnumber

It shows the outbound number for queue@domain.

Thanks,

Alex Gritton

[Chris Aaker]

Alex, 

Hard to say for sure without looking into your exact case. i would expect it to work as your expecting and possibly its getting translated in dial translations after the transfer. I think your API setup is actually good here, but i would like to see a trace. Can you open a ticket though our support help desk (help.netsapiens.com) with a trace and ill work with you there. 

Chris

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Chris Aaker

Director of Engineering | NetSapiens Inc.

P.O. Box 8588 La Jolla, CA 92038

(P) 858.764.5226 (F) 858.208.4424

(E) caa...@netsapiens.com

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