For the duration of this Agreement, Odoo SA commits to making all reasonable efforts to remedy anyBug of the Software and Covered Extra Modules submitted by the Customer through the appropriatechannel (typically, the web form or phone numbers listed on odoo.com/help,or when working with an Odoo Partner, the channel provided by the partner), and to start handlingsuch Customer submissions within 2 business days.
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If the Customer decides to work with an Odoo Partner, Odoo SA will subcontract services relatedto the Covered Extra Modules to the Odoo Partner, who becomes the main point of contact of thecustomer. The Odoo Partner may contact Odoo SA on behalf of the customer for second-level assistancewith regard to standard features of the Software.
Remember, the more information fed into the ERP, the more value you get from your investment,so avoid leaving systems to stand apart from the ERP. Deciding when to integrate existingsystems with your ERP and when to replace those systems with modules from your ERP vendorcomes down to three considerations:
Purchasing and implementing an ERP platform used to be intimidating, even overwhelming. Butthe solutions available today allow companies to take it one step at a time and add whatthey need when they need it. Never has this software been within reach for moreorganizations, and leaders need to take advantage of that. An ERP has become table stakesfor any company that wants the visibility and insights to compete and win.
The cost of an ERP project varies widely depending on vendor, modules, and deployment model.ERP systems are priced with the target audience's needs in mind, so those built for emergingand high-growth businesses will be more affordable than those used by Fortune 500enterprises.
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