Modem Disconnects
El Peecho
Here is an e-mail I just left to NETCOM - the customer service is
something to be desired for sure. Hopefully someone might have had
this problem in the past and can reply to this as I am totally
stumped. :
"kay Guys, Here we go. This is the third attempt to get an
answer from a knowledgable person on how to go about fixing a little
problem of mine here. I hooked up a 56.6 k modem on Wednesday and
have upgraded my service to support 56.6 and have spent the last three
days trying to simply download the latest version of Netscape. No go
because Netcom drops the connection after anywhere between 10 to 50
miutes which is starting to get annoying! Come on guys ! I have told
people that Netcom is way better than AOL but I've never had so many
disconnects from AOL as this. A long distance call to tech support on
Thursday (for a problem that isn't even my fault- that shows how
valauble Netcom's customers are to them) got me nowhere except a
puzzled question mark from the tech rep. I used my brother's dial-up
to AOL to test the modem to make sure it wasn't that and the modem
worked absolutely fine. Stayed connected for three hours on Friday
afternoon! So I know it isn't the modem. I even did the 3com line
test and it passed no problems what so ever so I know it isn't my line
either. I had no problems calling the 265-1630 line with my 28.8 for
the last year. I'm beginning to wonder if I should stay with Netcom
or maybe it is time to move on to a reliable service. The outcome of
this e-mail will decide that. Please provide me with an accurate
answer or at least more than one solution. If the person reading this
e-mail doesn't have a clue please don't give me some half-assed
answer. Please talk to someone that might have an idea what is
causing this line drop. Sorry for the long mail but this is getting
ridiculous and I can't afford calling California and staying online in
the queue for 30+ minutes to get a wrong answer to my problem. By the
way, the answer I was given the last time was to make sure the right
DNS servers where in the dial-up connection box which they were of
course. Here's my specs:
computer = Pentium 200 mmx
Modem = Atlas 56.6k
I get disconnected randomly, sometimes I'm downloading, other times I
am just browsing the web.
Please let me know if you need any other info as I would like to get
this problem taken care of as soon as possible. Thank you for your
time. I will be waiting to here from you. Thankx! "
Any responses would be mostly appreciated! Thankx!
Linda Tull
El Peecho wrote:
Hmm... I know youv'e probly been asked this before but, does you area
have 56k/X2 access?
Most of the time of you log on to the regular number with a 56k or X2 it
won't work, because
Netcom is only able to handle 28.8 or so on it's regular dial up. You
might want to go to
http://www1.netcom.com/bin/popinfo and see if the have X2/56k service for
your area.
By the way, you can't use ISDN and 56k/X2 on the 800 #.
Nanaplexy
In article <3589a37a...@nntp.netcruiser>, gregglns...@ix.netcom.com (Gregg) wrote:
>In netcom.internet, "Major McGuire ---SenorTaco---"
><maj...@REMOVEFORSPAMix.netcom.com> posted:
>
>>Some of you have been talking about frequent disconnects or slowdowns for
>>your 56K modems. Well, you have to account for little clicks on your phone
>>line and lower power for phone lines in rural areas. Also, if your modem
>>isn't connected in to a continuous power source like a surge protector or
>>even an UPS system, the little power surges can ruin any connection.
>
>56k can be a real pain in the ass, what with x2, k56flex, and the new
>(and still being developed) v.90. 56k is pushing the envelope, and
>*anything* can cause an upset, resulting in a disconnection.
>Personally, I wouldn't be tempted until after October, when the v.90
>standard should be finalized.
>
That is not true. X2 modems, at least Cardinal, are extremely reliable.
If your pop or telco provider systems are stable, it shouldn't drop on you.
They stayed up for many hours in a raw, plenty of testing.
If it drops, its either pop or telco, unless you computer is flaky.
MatrixT
In article <358c41e1...@nntp.netcruiser>, gregglns...@ix.netcom.com (Gregg) wrote:
>modems you're connecting to at the pop. With the current 56k
>standard, some simply don't seem to like each other. Having had the
>opportunity to participate in a bit of ISP testing with VersaNET's
>"ISP Accelerator" and Lucent/Livingston's Portmaster 3, I've seen that
>a minority of people just can't maintain a connection with these
>things to save their ass... even though they have no problem staying
>aboard when connected to one of a bank of 33.6's. Interestingly, the
>readout at the ISP is often that the user elected to log off ("user
>request"), even when he/she reports having been dumped.
>
Sure, the ISP is NEVER responsible for anything.
It is all those evil customers.
If you look at typical problem reports and how they being handled,
it is simply mind blowing.
For example, the customer sends the DETAILED, to the packet
log, indicating a MASSIVE DOS attack, using, what appears to
be a gadget of type Smurf, originated from the ISP name servear
at the NOC, and the customer is asking ISP to look up the logs
and verify it it was indeed originated at the ISP facilities, as there
are very, very good reasons to belive so.
And what does that ISP do?
Well, they start guessing that this could be a "normal" traffic,
while there is hardly a single packet out of hundreds in that
attack, falling into ANY "normal" category.
They keep finding the reasons what that COULD be, instead
of IMMEDIATELY verify the ACTUAL log info, as this may be
a MAJOR breach of security.
And NEVER actually do ANY investigation on SPECIFIC,
extremely important complaint, clearly belonging to category
of criminal behavior, as defined by law.
What do you say about it?