NetBox wont' start after upgrade

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Susan Calland

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Jun 1, 2020, 3:25:56 PM6/1/20
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Hi,

I'm upgrading from 2.8.3 to 2.85.  Everything seemed to work fine except the netbox service will not start.  The error message is not very specific.  Anyone have any steps I can use to troubleshoot to see what went wrong?

Jun 01 17:24:04 box.novalocal kill[15562]: with the same uid as the present process
Jun 01 17:24:04 box.novalocal kill[15562]: -s, --signal <sig>     send specified signal
Jun 01 17:24:04 box.novalocal kill[15562]: -q, --queue <sig>      use sigqueue(2) rather than kill(2)
Jun 01 17:24:04 box.novalocal kill[15562]: -p, --pid              print pids without signaling them
Jun 01 17:24:04 box.novalocal kill[15562]: -l, --list [=<signal>] list signal names, or convert one to a name
Jun 01 17:24:04 box.novalocal kill[15562]: -L, --table            list signal names and numbers
Jun 01 17:24:04 box.novalocal kill[15562]: -h, --help     display this help and exit
Jun 01 17:24:04 box.novalocal kill[15562]: -V, --version  output version information and exit
Jun 01 17:24:04 box.novalocal kill[15562]: For more details see kill(1).
Jun 01 17:24:04 box.novalocal systemd[1]: netbox.service: control process exited, code=exited status=1
Jun 01 17:24:04 box.novalocal systemd[1]: Failed to start NetBox IPAM/DCIM Tool.
-- Subject: Unit netbox.service has failed
-- Defined-By: systemd
--
-- Unit netbox.service has failed.
--
-- The result is failed.
Jun 01 17:24:04 box.novalocal systemd[1]: Unit netbox.service entered failed state.
Jun 01 17:24:04 box.novalocal systemd[1]: netbox.service failed.
Jun 01 17:24:04 box.novalocal systemd[1]: netbox.service holdoff time over, scheduling restart.
Jun 01 17:24:04 box.novalocal systemd[1]: Stopped NetBox IPAM/DCIM Tool.
-- Subject: Unit netbox.service has finished shutting down
-- Defined-By: systemd
--
-- Unit netbox.service has finished shutting down.
Jun 01 17:24:04 box.novalocal systemd[1]: start request repeated too quickly for netbox.service
Jun 01 17:24:04 box.novalocal systemd[1]: Failed to start NetBox IPAM/DCIM Tool.
-- Subject: Unit netbox.service has failed
-- Defined-By: systemd
--
-- Unit netbox.service has failed.
--
-- The result is failed.
Jun 01 17:24:04 box.novalocal systemd[1]: Unit netbox.service entered failed state.
Jun 01 17:24:04 box.novalocal systemd[1]: netbox.service failed.
[root@box netbox]# clear
[root@box netbox]# journalctl -xe -u netbox
Jun 01 17:24:04 box.novalocal kill[15562]: -a, --all              do not restrict the name-to-pid conversion to processes
Jun 01 17:24:04 box.novalocal kill[15562]: with the same uid as the present process
Jun 01 17:24:04 box.novalocal kill[15562]: -s, --signal <sig>     send specified signal
Jun 01 17:24:04 box.novalocal kill[15562]: -q, --queue <sig>      use sigqueue(2) rather than kill(2)
Jun 01 17:24:04 box.novalocal kill[15562]: -p, --pid              print pids without signaling them
Jun 01 17:24:04 box.novalocal kill[15562]: -l, --list [=<signal>] list signal names, or convert one to a name
Jun 01 17:24:04 box.novalocal kill[15562]: -L, --table            list signal names and numbers
Jun 01 17:24:04 box.novalocal kill[15562]: -h, --help     display this help and exit
Jun 01 17:24:04 box.novalocal kill[15562]: -V, --version  output version information and exit
Jun 01 17:24:04 box.novalocal kill[15562]: For more details see kill(1).
Jun 01 17:24:04 box.novalocal systemd[1]: netbox.service: control process exited, code=exited status=1
Jun 01 17:24:04 box.novalocal systemd[1]: Failed to start NetBox IPAM/DCIM Tool.
-- Subject: Unit netbox.service has failed
-- Defined-By: systemd
--
-- Unit netbox.service has failed.
--
-- The result is failed.
Jun 01 17:24:04 box.novalocal systemd[1]: Unit netbox.service entered failed state.
Jun 01 17:24:04 box.novalocal systemd[1]: netbox.service failed.
Jun 01 17:24:04 box.novalocal systemd[1]: netbox.service holdoff time over, scheduling restart.
Jun 01 17:24:04 box.novalocal systemd[1]: Stopped NetBox IPAM/DCIM Tool.
-- Subject: Unit netbox.service has finished shutting down
-- Defined-By: systemd
--
-- Unit netbox.service has finished shutting down.
Jun 01 17:24:04 box.novalocal systemd[1]: start request repeated too quickly for netbox.service
Jun 01 17:24:04 box.novalocal systemd[1]: Failed to start NetBox IPAM/DCIM Tool.
-- Subject: Unit netbox.service has failed
-- Defined-By: systemd
--
-- Unit netbox.service has failed.
--
-- The result is failed.
Jun 01 17:24:04 box.novalocal systemd[1]: Unit netbox.service entered failed state.
Jun 01 17:24:04 box.novalocal systemd[1]: netbox.service failed.
lines 1749-1787/1787 (END)



In addition, nbshell seems to be working just fine.  No errors messages there.

(venv) [netbox]# ./manage.py nbshell
### NetBox interactive shell (box.novalocal)
### Python 3.6.8 | Django 3.0.6 | NetBox 2.8.5
### lsmodels() will show available models. Use help(<model>) for more info.
>>> Device.objects.all()
<QuerySet [<Device:



Thanks in advance for your help with this.

Brian Candler

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Jun 2, 2020, 2:40:35 AM6/2/20
to NetBox
> Jun 01 17:24:04 box.novalocal kill[15562]: For more details see kill(1).

Can you post your netbox.service?  For some reason it seems to be trying to run "kill" (and with invalid arguments).

The suggested netbox.service is here: https://github.com/netbox-community/netbox/blob/master/contrib/netbox.service

You might get some more info if you get more lines from the journalctl output:
journalctl -n100 --no-pager -eu netbox

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