Fwd: [fedora-india] Exciting job opportunity: L2 Service Desk with Red Hat
Manilal K M
From: Sanjulee <shaz...@redhat.com>
Date: 28 February 2012 16:41
Subject: [fedora-india] Exciting job opportunity: L2 Service Desk with Red Hat
To: in...@lists.fedoraproject.org
Hi Friends
Red Hat is currently looking for a L2 Service Desk Engineer for its
Pune location.
It will be a contractor's position.
Anyone interested can contact me directly on the given phone numbers (
signature ) or contact me over the mail ( off list )
Please find the “ Daily responsibilities and Job Requirements” for this role.
Daily responsibilities of an Service Desk Engineer include:
providing email, telephone, irc-based support for all employees
providing technical help with user hardware and software issues
communicating effectively with employees in well spoken and written English
exercising expert judgment within defined procedures and processes to
determine appropriate action
performing configuration, upgrades, and relocation of user hardware,
software and other devices
participating in employee training and education on policy, procedure,
processes, information, how to s
experience in providing remote assistance to end customers using
various tools and comfortable in remotely resolving of issues.
assisting the team in documenting all tasks, processes, procedures and
information
working independently with minimal supervision
handling shift work and unusual hours if required
Job Requirements:
3+ years experience in troubleshooting / desktop / end-user machines
in a Linux, Windows, or Mac environment. Linux experience preferred.
Outstanding customer service and interaction skills
Customer focused and enthusiastic in helping people to resolve
technical problems
Linux PC system/networking troubleshooting skills
Demonstrated ability to solve problems quickly and skilfully
Excellent English verbal and written communication skills
Experience and skill with user hardware installation and configuration
Experience in deploying and supporting communications hardware
(cellphones, desk phones, video conference)
Proven ability to adapt quickly to organizational changes
Demonstrated ability to learn and develop technical skills
Strong computer ethics
BSc/BS degree preferred or equivalent experience
A desire to be part of a company that is redefining the entire software industry
Work hours: To work in shifts if required. 9 hours a day.
Thanking you again,
Regards,
--
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Sanjulee Hazarika
Pune,India
Phone +91-203-046-7419
Mobile +91-986-057-2439
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Manilal K M : മണിലാല് കെ എം.
http://libregeek.blogspot.com