Rln8-410-e Firmware Update
Kimbery Challacombe
It appears at the website that NVR RLN8-410-E should be compatible with the two new cameras but to no avail have I been able to get them up and running. I called support and preformed the firmware update as instructed but still nothing. What should my systems information show on my NVR to insure compatibility? All my older cameras work fine and were so simple, plug and play, no problems what so ever. Now with the RLC-810A & RLC811-A I'm completely thrown back with how to get them to communicate with my NVR. All I want is the cameras to communicate and work with my NVR. I'm not trying to connect them to the internet, to an app on my phone, just to work with my NVR.
@jhoggardw_241809056227551 Not sure I have an answer since I am new to this product. I just bought a RLN8-410 NVR and two RLC-810A cameras for evaluation. I used the app on my iPhone to connect the cameras. I clicked on add, then scanned the QR code on each camera and it loaded. After that, I opened the client on my PC and they were connected. Once everything was connected, I downloaded the latest firmware for the cameras and the NVR, put them on a flash drive, plugged it in to the NVR and updated the cameras and the NVR from there. No issues.
If you have the 410-E you are screwed, Reolink no longer supports this product as it has the 'old' hardware. I had it less than a year and found out that it would not be updated to V3 but abandoned (but they'll sell me a new one). I will no longer buy Reolink products.
I have RLN8-410-E NVR model and its hardware no. is H3MB16 and the firmware version is still v2.0.0.142_19090408101, can you please give me the latest version of the firmware, i cannot find anywhere in the download center.
@reolink-fiona So for this firmware update the instructions say at the top of the first page, (Applies to: Reolink RLN8-410-E
Firmware for hardware version H3MB16) which is what I have. But then on page 2, under the image it says, (At the Information page, please ensure your camera model is correct, and the Hardware version is H3MB18 , so you can upgrade this firmware.) Am I missing something here is this for a different Hardware version? Is it for H3MB16 or 18?
At this point there is no sense in even keeping this NVR system with the RLN8-410-E + RLC-510 cameras, Firmware is outdated, it doesn't support any of the new cameras and we are being forced to buy a new NVR if we want any of the newer cameras with the newer features, so basically a money grab at this point, haven't even had my system for 2-3 years now. Put way too much time, money and effort into getting this system setup just right but i'll forever be stuck with an old, outdated NVR and cameras
@bobgentilejr_255199014637703 I'm in the same boat with you. A 2-3 yr. old boat anchor. I can't believe they leave their customers without even replacement hardware. Unacceptable, I'll be switching mfg's now since I have had 4 cameras die from poor desiccant rings around lenses, two other just have died from what I don't. Just quit.
PITIFIL!
@bobgentilejr_255199014637703
I'm in the same boat with you. A 2-3 yr. old BOAT Anchor. I can't believe they leave their customers without even replacement hardware. Unacceptable, I'll be switching mfg.'s now since I have had 4 cameras die from poor desiccant rings around lenses, two others just have died from what I don't remember they just quit.
PITIFIL!
UPDATE 2/6/24: I received a very prompt reply from Reolink offering me a fix for the issues. I will post how it works out once I know what the fix entails.
For the sake of honesty, I will say that all my past dealings with Reolink's Customer Service have been quick and solved the issue I was having typically 12-24 hours. You seldom find same day/next day assistance that works anymore.
I bought a Reolink Duo Poe camera, in the characteristics it was written that it was compatible with RLN8-410 but it was not specified that it was no longer compatible with the old RLN8-410-E version. When she arrived I realized that she didn't work and so they postponed me to a new one. Obviously, this also did not work and I discovered that the new cameras do not work with the NVRs just 3 years ago !! It is not admissible that in order not to update the firmware, Reolink has chosen a policy in which they advise all customers to buy a new NVR. In short, where is the correctness? The cameras are compatible only with NVR Reolink and I can understand this but that it must buy another NVR after 3 years I don't conceive it! After 2 weeks with the support, I am advised to buy a new NVR to make a single camera work !! And the other 5? I hope they give me the opportunity to buy a camera compatible with my old NVR otherwise I will be forced to buy a more serious video surveillance system!
I agree. It's totally unacceptable. it's like I bought a new car whose odometer has been tampered and the mechanic no longer wants to maintain.
It's so obvious that neither RLN8-410-E product nor H3MB16 hardware are listed on the Download Center page. How is that even possible??
Unless I'm proposed a replacement or an upgrade to a more recent and still supported version of the hardware, I will not buy Reolink products again nor will I encourage any one to do so.
@suniscoming_320727527252177 I would think ReoLink would provide a firmware update to support new features like Ring did. My Ring doorbell gets new features all the time, they don't say "buy the latest to get the new features" Very disappointed with ReoLink. I will no longer recommend to my neighbors or friends as a good choice.
To everyone on this thread. Let me be clear about this RLN8-410-E (H3MB16) is NOT going to get anymore firmware updates. The links that Reolink admins have posted on here are not for this model and will never work. I created a ticket with Reolink as I was having problems with NVR freezing and the clocks on each camera going out of sync. First they kept pointing me to the incorrect firmware (links in the thread), then asked for system details with photo, how my cameras are connected etc. 2 or weeks of bouncing emails back and forth I get this:
After checking, the firmware of the NVR is the latest one.
So you don't need to update the firmware for the NVR again.
Followed by the standard have nice day pla[censored]ude.
If you have the above NVR and your firmware is v2.0.0.274_20120701, that is it apparently. You will not be getting a firmware update, your device is no longer supported, it is obsolete. If there are problems with it tough if you are outside the warranty. The remedy....buy a new NVR which they will be happy to sell.
I wouldn't bother posting requests for firmware updates for the above NVR. The person who managed to get the firmware to run has never bother responding to my request on how they did it (draw your own conclusions).
@user_606430802972789_606430802972789 Well, the hardware inside the NVR is underwhelming so it's no surprise additional features are not coming to the E. It's almost like REOLINK is doing the walmart business model and selling lookalike products with bare minimum hardware with Apples planned obsolescence mixed in. Remember this when it's time to buy next time.
Same shizzle here, I bought the RLN8-410-E 3 years ago, asked also for updates about person/vehicle detection...
"
Your camera is of the latest version now.
This camera can not support Person/Vehicle Detection because its hardware version (H3MB16) is too old and can not work with the new function.
All the NVRs sold now are new version NVRs and support all Reolink cameras, including the old discontinued cameras.
If you are interested in the new version of NVR, you can inform us and we can try to apply a discount for you.
"
Very bad support "No support" for a device of 3 years old... When upgrading my camera system, it will be another brand.
@rhea-ranch_324970364043448 Starting to think REOlink needs a reckoning. They've been good at marketing and getting money, support is usually really good. However, after spending nearly a thousand dollars on cameras and nvr over the years, I'm disappointed that I'll be forced to buy a new NVR to support the features and functions I'd like to see with the 823a camera and duo that I've bought. Though the devices work, not all the features are there. I'm not sure what the hold up is with regards to the hardware 316?
1. To upgrade the firmware for your NVR system, choose the correct hardware version since different hardware versions' firmware can't be integrated. If you need to upgrade your NVR's firmware, please refer to How to Upgrade the Firmware for Reolink Products
3. Regarding the "Supported Battery-powered WiFi cameras," the NVR is currently being adapted to support Battery-powered WiFi cameras. Some versions of the NVR have already been released. Upgrading to version 3.5 will support battery-operated cameras. For other versions, you will need to wait for the release of the new firmware. The NVS8 and NVS16 do not support battery-powered cameras.
4. After the battery-powered WiFi camera is added to the NVR, the NVR takes over, and the standalone access to this battery-powered WiFi camera through the App/Client is no longer possible. If standalone access is needed, a hard reset of the camera is required.
3. Regarding the \"Supported Battery-powered WiFi cameras,\" the NVR is currently being adapted to support Battery-powered WiFi cameras. Some versions of the NVR have already been released. Upgrading to version 3.5 will support battery-operated cameras. For other versions, you will need to wait for the release of the new firmware. The NVS8 and NVS16 do not support battery-powered cameras.
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