US-MA-North West Of Boston-Product Support Engineer
Berklee Group, Inc.
berk...@net-temps.com or mailto:berk...@net-temps.com
____________________________________________________________
Job Title: Product Support Engineer
Job Description:
Position is responsible for providing technical support and corporate problem
management for company products in varied operating environments, complex
network applications, working with multi-vendor products, and having diversified
communication protocols and software. Additionally , this position is responsible
to evaluate, diagnosis and resolve real-time field problems, to provide ongoing
technical guidance to less experienced support engineers, deliver training
to support personnel as needed.
In depth design and support experience with TCP/IP, TL/EL, ISN, Major Routing
Protocols.
Extensive experience with bridge/routed and switched network design in both
LAN and WAN environments.
Basic network management experience
At least three plus years of customer technical support
Required:
This position requires an undergraduate degree in computer science/engineering
technical despcipline or equivalent employment related experience and 5 +
years of experience in the data communications industry.
Major responsibilites:
Provide customers with services and support which: focus on both the hardware
and software content of our products, provides network and systems solutions,
allows product problems to be escalated effectively and resolved quickly
and provides for a satisfactory response to customer questions and problems.
Location: MA North West Of Boston
Duration: Direct Placement
Pay Rate: 60-85K
IMPORTANT:
PLEASE REFERENCE "Net-Tempspjg-042" in Subject line on all replies.
Berklee Group, Inc.
20 William St.
Suite G-60
Wellesley, MA 02841
Contact: Peter J Gorham
781-237-6300
Email mailto:berk...@net-temps.com
FAX to 781=237-6310
Visit our Web Site at http://www.net-temps.com/berkma
____________________________________________________________
Posted by Net-Temps Inc.
Search Thousands of Jobs at Net-Temps:
Home Page: http://www.net-temps.com