Adobe Premiere Pro Import Mkv

[Graciano Goudreau]

Wheni try to import files via double click on the project media panel or via file>import premiere pro freezes, to be specific it keeps "loading" ,the cursor has the circle of loading, but it never loads the explorer to search the files and i have to shut premiere down via the task manager . It works if i grab the files in the folder and drag them to the project media in premiere.

Didn't work for me to use media browser. Tried all forms of importing. Using both Premiere Pro 2018 and 2019. Cleared caches, tried new projects. All forms of importing a folder of videos crashes my premiere pro. =(

same here!! and my fellow producer on a different machine has the same problem. autosave on almost every few minutes now. getting huge autosave folders by the end of this project. dammmn how is this still an issue?

I know when I'm having an issue which most people aren't it's tough to find the root. But most of us are not having that problem. I just dump 152GB into a new project, and it took about a second to load them all up.

Is it happening with a particular MP4 or is it the particular location that's creating the issue? Have you tried resetting the preferences of Premiere Pro? If it doesn't help, try changing the permissions. Here's how: -productkb/multi/preferences-folder-read-only-error.html

It was not happening with one particular .mp4 or a specific folder/location. It failed at each file and folder and drive.

The issue went away the next day, so I did not get to test the recommendations. I wish I had useful information to share about cause and remedy for others facing a similar issue. What I can share is that multiple restarts did not resolve, but apparently a full shut down changed something.

I've bookmarked the link to the preferences permissions in case the issue repeats.

Thank you Nishu for your quick response link to a likely fix.

Definitely having this same issue, and this post is 6 years old. When I try to import additional media into a project, sometimes it works, and sometimes it just stalls forever. Nothing "Pro" about this, its ridiculous. I have to remember to save my work before I try to import any media, because more often than not, it's going to stall and I'll have to reboot and lose everything not saved. So frustrating that Adobe can't create software that just works as it should in 2023.

Its garbage. Happens to be on 3 minute videos with tiny files. If i go to import 40 second b-roll. I am literally using $12/m Capcut now and its kicking Adobe's but.. Im not making movies but commericals and its much better suited to this. I can't belive a free piece of software is better than Premier Pro now and never ever crashes on me.

This is truly frustrating as there doesn't seem to be any clear-cut answer to what can be done about this anywhere, and I am working on a tight deadline with this project. Any help or suggestions would be much appreciated.

Found a work-around for this problem.

I happened to have the original memory cards with the source material left, so I copied the files that didn't import properly from the memory card to a different folder and imported those.

This has been happening to me too...Super frustrating, especially when working with teams where some have updated and some haven't. The ONLY fix so far that I've found is to revert to an earlier version of premiere pro. (Hope you have older autosaves) Also, I was having this same issue in After Effects with certain .mp4 files, however that seems to be fixed now.

I spoke with Adobe about this right after the update came out and I noticed the issue (end of April) and they said they are aware of the issue but were still working to fix it. One month later...nothing.

I have my experience, I have noticed that Premiere has become very strict when reading the container of videos, for Premiere if an mp4 defines it as a type: QuickTime fails and does not recognize the video, that is:

You can check your Premiere preferences, but by default your Media Cache Files are located in you User's Library > Application Support > Adobe > Common > Media Cache Files. (you can find your user's library in the Go menu of Finder, hold option and "Library" becomes available.)

I haven't tested this thoroughly but it just worked for me on a particular clip. A lot of times if I suspect a Media Cache issue I copy the name of the clip that is giving me issues, navigate to /Users/[username]/Library/Application Support/Adobe/Common, and paste the clip name in the search field minus the extension. Finder will find the associated Cache files for this clip and I delete them all. In this case the .IMS files fixed the issue right away without even closing Premiere or the project. Sometime you'll want to restart Premiere and force it to rebuild the Cache files for that particular clip.

3. I tried to copy the entire NEW folder but this cause the same issue so instead I copied small batched to Premier Pro (between 3 - 5 videos depending on size) This worked for ALL VIDEOS. They all now are video + audio.

I have tried all of the above suggestions and I am still getting this issue, the files are still importing only as audio. I have deleted all the media cached files (several per clip) using the method described above, I have tried re-importing as mp4s and also changing the extension to m4v and importing; neither worked. I have also tried copying the files into another folder, changing the extension (and not changing the extension), neither worked, and I've tried doing it in a new project, it didn't work.

Your solution worked, the affected files are now imported and 3 hours later I can now go to sleep with the knowledge I can actually start editing this tomorrow, as long as Adobe doesn't let me down again.

I have been using Adobe software for years, and as much as it has enabled me, if I could bill THEM for all the time I have spent pulling my hair out over nonsense software related technical issues I would be a home-owner with hair right now.

I tried all the options and it's not working for me. This is really frustrating, it always worked without issues, i did not update premiere and now it's doing this. It imports the 1st file without issue, but fails for the second and other files...

Same thing, I'm on ver 13.0 (build 225). Yesterday, I had this group of *.MOV drone files that I transcoded to HEVC mp4's with media encoder 2019. I grabbed all of the 40 files in a folder and dragged them over into the project tab. They all came in as Audio only. Frustrating as there is no audio with these files.

So I deleted this Media Cache Files from the cache folder and got mix results. Attempting to drag individual files to the project folder some of them cam in as audio and some as video. All these files are from the same source drone (mavic 2) and all transcoded at the same time.

Dragging them one at a time one can tell by looking at the icon whether it will be an audio or video file. The video file will look to be dragging a frame from the video before mouse button release. If the file looks like it will be an audio file, I drop it in the Source preview tab and it will come in as video. Then I can drag that file to the Project tab to make it part of the project or the TimeLine.

Edit 2: I noticed that the Icon when dragging the files is variable right from the containing source folder. Some icons with this same batch of mp4's are dragged away looking like video frames and some blank as they show a wave form only these file have no audio. Could this be a media encoder problem.

Edit3: After digging through the recycle bin, I have recovered the original *.MOV files from the DJI. Dragging these files to the same project were as expected. And as I stated before, these originals didn't have an audio track. Interesting.

The same issue happens to Premiere elements. I made a video tutorial on a fix that also will apply to premiere pro/CC Why does Adobe Premiere Elements only import the audio and not the video (VERY EASY FIX!!) - YouTube

I managed to find another way to import MP4 files, since i only was able to import one file at all. Every file that i added went afterwards "audio only".

So i have to always add atleast two files at the same time, in order to work properly. Afterwards i can delete the second file.

This Bug didn't show up at october 2019, but the november 2019 update brought that in.

Sry for answering to such an old thread, but it took me 2 days to figure that out. And there is no help out there for this problem.

I'm creating computer graphics animations and am experimenting with outputting the image sequences in EXR format (OpenEXR Multilayer). Unfortunately, neither Premiere nor Photoshop can properly read these EXR images (they display as black frames). I found an addon for Photoshop called Exr-IO which allows Photoshop to read these files, but I can't find anything similar for Premiere.

I found a post here from 4 years ago ( -pro-discussions/importing-the-32-bit-exr-sequence-into-adobe...) that addresses the issue and provides a link to an addon, but that link is dead. I've searched around to no avail. Any suggestions? Thanks. Premiere Pro 22.1.2, Windows 11

Unfortunately, it doesn't appear that Premiere Pro supports EXR in any useful way. While there is a 3rd-party addon that allows Photoshop to open and edit EXRs, there doesn't appear to be one that does the same for Premiere. The solution is to use a different video-editing app; in my case, DaVinci Resolve is showing promise.

Yeah I'm in this same boat as well. AE's EXR playback is slow, while EXRs in Premiere seem to import fine but only show up as black frames. Resolve handles them beautifully, but unfortunately Resolve's file management solutions don't fit my pipeline very well.

hi all, i have a problem with adobe premiere, when i import graphics titles on the premiere timeline i have this problem:

"error in importing graphic templates an error occurred in the download from the Adobe Stock server "

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