I submitted observations using the old mobile app (installed before 6/17/2019). Returning to my computer, my observation deck doesn't show them.

[Nature's Notebook Help]

I submitted my observations using the old mobile application (installed before 6/17/2019). Returning to my computer, my observation deck doesn't show them.

[Sara Schaffer]

On a good Wi-Fi or data connection, open your mobile application and click the sync button (iPhone) or leave the phone untouched for a moment (Android). The observations should sync to your account. The mobile phone submitted data has a unique timestamp, where each individual species entry is submitted at a separate time, so you may have to scroll back farther than expected to find your data. Read more about the mobile apps. Note: the process is different for the new version of the app released 6/17/2019. Click here for more information.