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Re: nicitdl5.exe and losing trends in Lookout 6.0.2 (with updates)?
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F Heatherly
Jul 29, 2008, 2:10:09 PM7/29/08
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RyanS,
Could you send me the information you sent to JPhillips? I am getting the same error message and the same loss of trending.
Regards,Freeda
Could you send me the information you sent to JPhillips? I am getting the same error message and the same loss of trending.
Regards,Freeda
Ryan.S
Jul 30, 2008, 6:10:13 AM7/30/08
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What's your lookout version?
Does the crash happen on the server machine or the client? Does the hypertrend work fine and no data lost on server machine?
Actually even if the CItadel Service(nicitdl5.exe) stops when Lookout running, the logging will still work. So the data won't be lost if nicitdl5.exe stops and restart. But the client hypertrend will lose data without this service.
If the crash happens on server, have a look at the windows events, check any error or warning about the Citadel or SQL. The database may be corrupted. Do you see the crash very often?
Does the crash happen on the server machine or the client? Does the hypertrend work fine and no data lost on server machine?
Actually even if the CItadel Service(nicitdl5.exe) stops when Lookout running, the logging will still work. So the data won't be lost if nicitdl5.exe stops and restart. But the client hypertrend will lose data without this service.
If the crash happens on server, have a look at the windows events, check any error or warning about the Citadel or SQL. The database may be corrupted. Do you see the crash very often?
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