Problème with reminder
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Hyrules
Jun 6, 2010, 9:24:47 PM6/6/10
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Hi, i've installed What's on hd and it's working very well on my iPad
except for the reminders of shows. Yesterday I made reminder for a
show and it happened 30 minutes after the show began. I tested to with
a reminder of 30 minutes again and it didn't show up yet.
My timezone is Montreal since i'm near that city and the date and time
seem's alright any help would be appreciated.
Thanks,
Hyrules
except for the reminders of shows. Yesterday I made reminder for a
show and it happened 30 minutes after the show began. I tested to with
a reminder of 30 minutes again and it didn't show up yet.
My timezone is Montreal since i'm near that city and the date and time
seem's alright any help would be appreciated.
Thanks,
Hyrules
Sidney
Jun 7, 2010, 10:40:00 AM6/7/10
to Napkin Studio
Hey Hyrules,
Can you verify your exact timezone, channel, and show?
Also, if you can provide your udid we can check into the issue a
little more in depth.
--Sid
Napkin Studio
Can you verify your exact timezone, channel, and show?
Also, if you can provide your udid we can check into the issue a
little more in depth.
--Sid
Napkin Studio
Message has been deleted
Hyrules
Jun 8, 2010, 8:52:22 AM6/8/10
to Napkin Studio
I dont know if you received my last message since it wasnt posted so
here i go again :
My timezone is right at Montreal since i'm near Ottawa.
The Show was right with the reminder that happened 30 minutes later.
It was Dr.Who at 12pm on last Saturday on space channel.
Cable Provider Videotron ( Near Buckingham) Digital. I'll tested
another reminder this morning at 9am and asked for a reminder 15
minutes before
and we are now 10 minutes before and the notification has not appeared
yet.
UDID: 63f0b9cb9dfea8e32f2d0d58195ee29e9e903489
here i go again :
My timezone is right at Montreal since i'm near Ottawa.
The Show was right with the reminder that happened 30 minutes later.
It was Dr.Who at 12pm on last Saturday on space channel.
Cable Provider Videotron ( Near Buckingham) Digital. I'll tested
another reminder this morning at 9am and asked for a reminder 15
minutes before
and we are now 10 minutes before and the notification has not appeared
yet.
UDID: 63f0b9cb9dfea8e32f2d0d58195ee29e9e903489
Hyrules
Jun 7, 2010, 4:23:14 PM6/7/10
to Napkin Studio
Yes here we go. Timezone checked is set at Montreal. Manually entered.
The show was Dr.Who on Space Channel @ 12pm on saturday, june 5th
reminder popped up at 12:30pm. (videotron digital near buckingham)
udid is : 63f0b9cb9dfea8e32f2d0d58195ee29e9e903489
The show was Dr.Who on Space Channel @ 12pm on saturday, june 5th
reminder popped up at 12:30pm. (videotron digital near buckingham)
udid is : 63f0b9cb9dfea8e32f2d0d58195ee29e9e903489
Sidney
Jun 11, 2010, 10:06:06 AM6/11/10
to Napkin Studio
Oop!
Sorry, i forgot we turned moderation on to prevent spam.
I was wondering what had happened.
Thanks for the reminder email. I'll look into this a bit more and get
back to you.
Sorry, i forgot we turned moderation on to prevent spam.
I was wondering what had happened.
Thanks for the reminder email. I'll look into this a bit more and get
back to you.
Sidney
Jun 11, 2010, 10:25:15 AM6/11/10
to Napkin Studio
Hyrules,
I checked into the issue and discovered that Montreal is actually in
EDT (-5).
Our database is reporting back that you're set to (-4).
Make sure the settings on your iPad are correct. Try switching to a
different time zone and then switching back to EDT.
If you have a 3g iPad and are pulling the time from the cell tower, it
may be incorrect. This isn't uncommon.
Let me know if this helps,
-Sid
I checked into the issue and discovered that Montreal is actually in
EDT (-5).
Our database is reporting back that you're set to (-4).
Make sure the settings on your iPad are correct. Try switching to a
different time zone and then switching back to EDT.
If you have a 3g iPad and are pulling the time from the cell tower, it
may be incorrect. This isn't uncommon.
Let me know if this helps,
-Sid
Hyrules
Jun 11, 2010, 3:47:24 PM6/11/10
to Napkin Studio
Ok i've tried to switch to Vancouver and then I choosed Ottawa instead
of Montreal which is closer to me. I'll test and see if it's working.
of Montreal which is closer to me. I'll test and see if it's working.
Hyrules
Jun 11, 2010, 5:06:45 PM6/11/10
to Napkin Studio
You are actually right my reminders are actually 1 hour late. My
timezone is definitly set at Ottawa ( Ottawa is UTC - 5 with actual
Daylight Saving Time at - 4) si now at 5:07pm it is 9:07pm at GMT
which make my timezone correct. Also i`ve discovered t
timezone is definitly set at Ottawa ( Ottawa is UTC - 5 with actual
Daylight Saving Time at - 4) si now at 5:07pm it is 9:07pm at GMT
which make my timezone correct. Also i`ve discovered t
Sidney
Jun 11, 2010, 5:10:30 PM6/11/10
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Glad to hear you got it working.
-Sid
-Sid
Hyrules
Jun 11, 2010, 11:12:29 PM6/11/10
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Somehow it's now working might having everything cleared helped...
Hyrules
Jun 11, 2010, 6:14:47 PM6/11/10
to Napkin Studio
I actually got a reminder to ring 15 minutes before the show... i'll
try more and give you feedback later. I had to clear every settings
and cache.
try more and give you feedback later. I had to clear every settings
and cache.
Hyrules
Jun 11, 2010, 5:42:32 PM6/11/10
to Napkin Studio
Actually no... it's still one hour behind. My message was teling you
that Montreal is really at UTC - 5 but during summer we are at -4.
Which is DST. I'm still testing the reminders.
with my actual settings.
that Montreal is really at UTC - 5 but during summer we are at -4.
Which is DST. I'm still testing the reminders.
with my actual settings.
Hyrules
Jun 11, 2010, 5:12:56 PM6/11/10
to Napkin Studio
So basically what I understand from this is that somehow What's On
doesn't take the Daylight Saving Time in account.
We are actually at DST - 4 in Québec here on Summer time.
Hyrules
doesn't take the Daylight Saving Time in account.
We are actually at DST - 4 in Québec here on Summer time.
Hyrules
Sidney
Jun 14, 2010, 10:48:51 AM6/14/10
to Napkin Studio
Hyrtules,
What's On? will automatically take the time zone from your device.
Also there should be no need to adjust for DST. if you're in -5 it
should readjust to -4 when DST is in place.
-Sid
What's On? will automatically take the time zone from your device.
Also there should be no need to adjust for DST. if you're in -5 it
should readjust to -4 when DST is in place.
-Sid
Hyrules
Jun 14, 2010, 5:36:59 PM6/14/10
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Then I really dont understand why i have an offset...
My time zone is set to ottawa where i live and it's set manually.
Sidney
Jun 14, 2010, 5:49:07 PM6/14/10
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Have you tried using the cell tower to set it?
Ottawa is -5.
Ottawa is -5.
Hyrules
Jun 14, 2010, 6:09:02 PM6/14/10
to Napkin Studio
Gonna try that right now.
Just for info i did a test... reminder 15 minutes before a show at
5:55pm and my iPad woke up at 6:08pm reminding me of the show.
Just for info i did a test... reminder 15 minutes before a show at
5:55pm and my iPad woke up at 6:08pm reminding me of the show.
Hyrules
Jun 14, 2010, 7:46:53 PM6/14/10
to Napkin Studio
With the cell tower i've tried a reminder at 6:25pm and the reminder
popped up at 6:42pm. The reminder was set for 15 minutes.
popped up at 6:42pm. The reminder was set for 15 minutes.
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