Outlook Password Reset

[Herminia Remmen]

If you are using another browser from which passwords can not be retrieved, try logging in to ' ' and if you are able to login then go to ' =applauncher#/users' and find your user and reset the password.

If all else fails you can reach MS support and ask them the info about your admin and reach your admin.

Microsoft Entra self-service password reset (SSPR) gives users the ability to change or reset their password, with no administrator or help desk involvement. If a user's account is locked or they forget their password, they can follow prompts to unblock themselves and get back to work. This ability reduces help desk calls and loss of productivity when a user can't sign in to their device or an application. We recommend this video on how to enable and configure SSPR in Microsoft Entra ID.

This conceptual article explains to an administrator how self-service password reset works. If you're an end user already registered for self-service password reset and need to get back into your account, go to

A user can reset or change their password using the SSPR portal. They must first register their desired authentication methods. When a user accesses the SSPR portal, the Microsoft Entra platform considers the following factors:

After the SSPR portal is displayed in the required language, the user is prompted to enter a user ID and pass a captcha. Microsoft Entra ID now verifies that the user is able to use SSPR by doing the following checks:

SMTP relay services receive and process the email body, but don't store it. The body of the SSPR email that may potentially contain customer provided info isn't stored in the SMTP relay service logs. The logs only contain protocol metadata.

You can enable the option to require a user to complete the SSPR registration if they use modern authentication or web browser to sign in to any applications using Microsoft Entra ID. This workflow includes the following applications:

When you don't require registration, users aren't prompted during sign-in, but they can manually register. Users can either visit or select the Register for password reset link under the Profile tab in the Access Panel.

Users can dismiss the SSPR registration portal by selecting cancel or by closing the window. However, they're prompted to register each time they sign in until they complete their registration.

To make sure that authentication methods are correct when they're needed to reset or change their password, you can require users confirm their info registered information after a certain period of time. This option is only available if you enable the Require users to register when signing in option.

Valid values to prompt a user to confirm their registered methods are from 0 to 730 days. Setting this value to 0 means that users are never asked to confirm their authentication information. When using the combined registration experience users will be required to confirm their identity before reconfirming their information.

When a user is enabled for SSPR, they must register at least one authentication method. We highly recommend that you choose two or more authentication methods so that your users have more flexibility in case they're unable to access one method when they need it. For more information, see What are authentication methods?.

If a user doesn't register the minimum number of required methods, they see an error page when they try to use SSPR. They need to request that an administrator reset their password. For more information, see Change authentication methods.

When using a mobile app as a method for password reset, like Microsoft Authenticator, the following considerations apply if an organization hasn't migrated to the centralized Authentication methods policy:

Authenticator can't be selected as the only authentication method when only one method is required. Similarly, Authenticator and only one additional method can't be selected if you require two methods.

When configuring SSPR policies that include the Authenticator app as a method, at least one additional method should be selected when one method is required, and at least two additional methods should be selected when configuring two methods are required.

Changing the available authentication methods may also cause problems for users. If you change which authentication methods are available, users without the minimum amount of data available can't use SSPR.

If this option is set to Yes, users resetting their password receive an email notifying them that their password has been changed. The email is sent via the SSPR portal to their primary and alternate email addresses that are stored in Microsoft Entra ID. If no primary or alternate email address is defined SSPR will attempt email notification via the users User Principal Name (UPN). No one else is notified of the reset event.

If this option is set to Yes, then Global Administrators receive an email to their primary email address stored in Microsoft Entra ID. The email notifies them that another administrator has changed their password by using SSPR.

Microsoft Entra ID checks your current hybrid connectivity and provides messages in the Microsoft Entra admin center. For help with resolving possible errors, see Troubleshoot Microsoft Entra Connect.

By default, Microsoft Entra ID unlocks accounts when it performs a password reset. To provide flexibility, you can choose to allow users to unlock their on-premises accounts without having to reset their password. Use this setting to separate those two operations.

SSPR performs the equivalent of an admin-initiated password reset in Active Directory. If you use a third-party password filter to enforce custom password rules, and you require that this password filter is checked during Microsoft Entra self-service password reset, ensure that the third-party password filter solution is configured to apply in the admin password reset scenario. Microsoft Entra password protection for Active Directory Domain Services is supported by default.

Microsoft accounts that are granted guest access to your Microsoft Entra tenant, such as those from Hotmail.com, Outlook.com, or other personal email addresses, can't use Microsoft Entra SSPR. For more information, see When you can't sign in to your Microsoft account.

Create a New Outlook Profile: The issue may be related to a corrupted Outlook profile. Try creating a new Outlook profile and see if that resolves the problem. Click Control Panel > Mail > Show Profiles > Add to create a new profile.

@mal22283 Will try this on the Next user that has the issue. If this works it will be a life saver our current course of action is to setup a new system(not a viable solution if the issues continue) So hoping your solution works in our scenerio.

Has this issue ever been resolved for you? This thread seems to be the newest one on this issue and we have the exact same one for one of our users.
Changed AD password and now outlook keeps asking for his password. Creating a new outlook profile lasted four days until this issue came back. No problems logging into outlook owa.

Dropbox has changed my password for "security purposes" and now I can't login. I was told to request a password reset - so I did - entered my email, saw it popup and say "an email has been sent" - and never received the email. What follows is a message I sent via the Dropbox.zendesk.com support - which I'm able to login to. The problem is, other than the obvious, I keep getting the same response - which I posted below my support request here. Can anyone please help???

I do have access to my email - that's not the problem. I've requested the password reset and I'm not receiving the email with the link in it. I'm receiving the emails from you without any problems. I have added the "no-r...@dropbox.com" to my contacts.

Dropbox reset my password. Now I can't access all the photos of my children that are stored there. I'm trying to do a reset and for some reason I'm not getting the email with the reset link from Dropbox.

Attached please see jpg files verifying the request for the password reset, veryfying I'm receiving OTHER emails, into my email account associated with my Dropbox account - from you, and verifying that I have the "no-reply" email address in my contacts.

Again, I am simply not receiving a reset email from Dropbox. Dropbox changed my password and now I can't access my baby's pictures. What we need to do to fix this? Can we escalate this? It seems evident there is a problem somewhere between my requesting a password reset and Dropbox's outgoing email - what do we do now?

If you don't receive an email after a reasonable amount of time, please check your spam folder to ensure that no-r...@dropbox.com is not blocked. You can also add no-r...@dropbox.com to your address book and request another password reset email.

The fact that you didn't receive the password reset email from Dropbox does not mean that they didn't send it to you (they did indeed send it to you, almost instantly). The blame for not receiving the password reset email falls on the shoulders of the several possibilities including your email account or the email program that you use (eg: Outlook, Windows Live Mail, Thunderbird).

One possibility that can prevent the password reset email from getting through to you is if you're trying to perform this task while at your place of employment. Some businesses may block certain emails because it's not work-related or in an effort to prevent possible malware from infecting their network via an employee's personal email account.

Hi all...so, I just got the same, canned, response - AGAIN! After the long explanation that I'm simply not receiving the password reset email - after sending screenshots veryfying that email is working, that I have the no-reply email address in my contacts...is this a joke? Does anyone know how to get in touch with Dropbox support on the phone?

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