valjan marnyn vinsin

0 views

Skip to first unread message

Liliane Hubright

unread,

Aug 2, 2024, 12:09:48 AM8/2/24

to namdodingli

I was charged premium Netflix to my bill, so checked the app on my tivo box & an unrecognised account is set to use the app. The Netflix profiles are pin locked and Netflix were able to help me work around the pin lock so I was able to log the account out.

No it hasn't been sorted out. I just can't understand why you can't look at the email address that is linked to my virgin account via netflix. I'm now paying an additional charge every month for something that someone else is accessing and neither yourselves at Virgin or Netflix seem to want to help me with this problem. It doesn't matter how I describe this issue, no one wants to help me with it. Just keep pointing me to the other organisation.

I am having issues getting Netflix streaming to work. I've read through probably every discussion on the forum, but they appear old and none have worked. Luckily Netflix is not a big percentage of what we watch, but I'm pretty sure it was working until recently. HBO Go and other streaming services work fine. I cannot get it to work either on a Roku or directly on an LG SmartTV.

I've tried adding the LG and/or Roku, I have both setup with a static IP, to the Transport Mode Skiplist Source and Destination, with the Allow checkbox both checked and unchecked...nothing works. Both ways actually block all Internet connectivity to the LG.

With each setting connectivity is completely blocked or partial, but nothing has allowed streaming to succeed. When I remove any specific configs for the LG, Netflix actually works the best, but will not stream, stopping at 25% for every attempt.

If you use transparent web filtering then adding the device used to stream netflix to the transparent source skiplist should work. You are using transparent web filtering or are you using standard mode?

Yes, I am in Transparent Mode. What I find is that when I put the LG into Source or Destination or both, with or without the Allow https/s button checked, it doesn't work. And wen I put the LG in Source it blocks all Internet traffic to the LG with or without Allow checked.