quyrchri bernadeen harwil
Natalí Stibb
My Sharp Roku TV (Roku TV 7201X- Model LC-43LBU591U) was working fine until Friday. When opening certain apps like Amazon it would not load. As the weekend went on things got worse and other apps were affected. I did System Updates, unplugged the TV, and tonite (Sunday) nothing would load at all so I did a Factory Reset. The Software version is 10.5.0- build 4198-38. Certain apps like YouTube and Netflix are working but taking forever to load, while HBOMax loads but won't let me watch anything, and VUDU and Amazon Prime give me "cannot load" messages. I've been reading there are recent update issues/bugs...is this my problem and I just need to wait it out? Any help would be appreciated! Thank you!!
I've done all that. Signal strength is good, and have even left the router off for an hour thinking the problem was there...but no problems with my computers and phones. And as I said, tonite I even did a factory reset and reloaded all the apps I use and only Netflix, YouTube, and Spotify work, tho' they take awhile to load. Even went and deleted a few, updated, unplugged, and reloaded to no avail.
Also, since things have changed (like the way the sleep timer now sets) I've noticed a change in the TV's sound...things are louder in some cases, where I used to listen to Spotify on volume 8 and now I need to turn it down to 4.
Same here, I thought it was my internet too, but I have great gigabit internet and a Ubiquiti router, I was reading that Roku is being hit with an infringement ban for their devices, and is causing all kinds of issues with their updates they are sending out. Unfortunately the article does not go into detail about what exactly the infringement is, but apparently is now causing their devices to freak out. I can say with almost 100% certainty it's not my internet connection, every time I test on the tv i'm getting at least 177Mbps or better. When I have an problem with a channel loading I have to back out, load a different one, and then go back to the original one, then it will load. After that, not a single issue, no buffering, no skipping, Nada!
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.
hi, we are having a similar issue. we have 2 TCL roku tv's, a smaller one and a 65" series 5 4k model. the larger one is the one we are having problems with. everything was working fine until Tuesday evening. when we turned the tv on it would not connect to the wifi. everything else connected to the wifi properly but we did unplug the router for a minute. that didn't work, so we unplugged the tv. that worked to get us connected but now when we go to watch a program on any app it takes a long time to load and sometimes it stalls at 33% or tells us the subscription has ended or something having to do with a "balloon failed". but if we exit and go back in it seems to load and eventually play the episode, but still takes a long time to load. once the episode plays it seems to play without issue.
I have the same problem. Internet signal good. When I go to settings and network, it indicates a green check for internet and wireless. I can use the internet on my laptop. In fact I am typing this on my laptop now. But when I try to use any of the Roku apps such as netflix, AmazonPrime, YouTube TV, I get messages like "failed to load content", or "no internet connection." I have unplugged and plugged everything multiple times. We have two Roku devices on different TVs. Same problem on each. I swapped out one Roku for an Apple TV box and had the same problem. I see that no one actually helped the prior writer. Has anyone had the same issue. Any ideas?
Didn't work for me. 3 devices, nothing changes, did all the steps. Internet went out and now I feel like I'm back to square one looking for a streaming device. Really need on call customer service, feel like searching through this page is pointless because of so many issues.
Greetings from the Roku Community, and thanks for keeping us posted!
We'd love to investigate this issue further. May we know how far your Roku device is from your network router? Did we recently make any changes to your network or network provider? How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptops, computer) Do you have cellular data so we can try connecting your device to your hotspot?
I have made no changes to internet services, no new equipment and have had Roku for about 4 years. There is a "not connected" error message. This has never happened before. The TV and modem have not been moved. There hasn't been a problem until 2 days ago. We have rebooted everything - router and Roku - Roku more than once. There are 2 bars out of 3 on the internet connection on the laptop - which has always been enough to stream in the past (I can stream Prime directly from the laptop). Have there been changes with Roku that require more speed now than last week? Do I need to upgrade the internet service speed?
A warm welcome here in the Roku Community!
We will be more than happy to take a closer look into this issue that you're having. Could you provide us with the serial number of your Roku device? What troubleshooting steps have you taken so far?
We have reset Roku probably 3-4 times, turned power off and on a few times, shut down the modem/router, reentered the PW on Roku, moved the TV around - but there was no reason to think that would help, as modem and TV have been in the same place relative to each other since before we had Roku. Perhaps the Roku model is just old and we need a new one.
using netflix on AppleTV 4 and having issues lately with some titles not loading. After selecting the movie or episode, it will just stay on the loading loop. Not a network issue since other titles will load and stream fine. Most titles work fine, but 10% of the time, titles like girl from oslo, fauda, blackspace wont load. Tried forced app restart and reinstall, but issue persists.
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with certain content in the Netflix app. To start, follow the steps listed here to see if they help resolve the issue:If you can't watch or stream movies and TV shows in the Apple TV app
I have exactly the same problem. It helps to delete and reinstall the Netflix app. Then everything is fine for some weeks or months, but, out of a sudden, some titles again refuse to start and I have to do the delete-reinstall cycle once again.
Everything else works fine, and without issue, only Netflix giving him grief. I tested on my laptop on the WiFi -- no dice. The site loads, but none of the images do, and sometimes you can get a video to start, but it always craps out pretty quickly.
I hooked up wired to his Orbi -- same thing. I hooked up straight to his modem, and it worked fine, everything loaded as expected. What's even weirder though, is I tried DMZ'ing one of his Fire sticks, and it still doesn't work. The "Armor" or whatever it's called security is disabled. I tried several different DNS options, but none of them made a difference going through the router.
Guest network is diabled, checking the access control and all devices are set to allowed. uPnP is on, and again, literally everything else internet related works fine. (Firesticks stream other video just fine, PS4's work and can play online, Websites load normally, etc.)
I'm just at a total loss. I thought it could be some weird IPv6 issue but again, that reports as disabled in the only IPV6 menu I could find. He's on the latest firmware (AFAIK -- it ends in .16 and looked to be the same as the most current one on the Netgear site, up since April).
Anybody have any ideas? I'm at a complete and utter loss for ideas. I even talked to my boss, because I know he's set up a few of these things, and he said only thing he's ever had an issue with was getting Satellite's recognized. Again, I was operating 10 ft. from the main Orbi router, and tried on wireless, wired, and straight from modem. Only worked from the modem, although after I started a Netflix show on the modem, I unplugged my wired connection to it, reverted to WiFi, and it was able to continue playing -- apparently without issue.
Again, I just have no clue what the issue could be. It smells like DNS, but the DNS settings that worked straight from the modem are what's currently the setting on the router for DHCP (from WOW!), and I also tried adding in ye old 8.8.8.8 and that made no differnce.
Like I said (sorry if I wasn't clear enough) -- I tried on my laptop as well. Same thing, wouldn't load images -- literally shows all the links, and text, etc, but just no images. The top of the main page displays preview video but no other thumbnails show up. More importantly, works when I go around the router (straight to modem) -- so the problem is with the Orbi one way or another.
Unfortunately I've very much already seen the link you shared -- for fire sticks, it just suggests "make sure you're connected to the internet" and "restart your home network" (tragically laughable on both unfotunately).
Very confusing. Also tried uninstalling/reinstalling Netflix on the firestick (even though symptoms are exhibited on totally different types of devices, e.g. my laptop), clearing data, clearing cache, etc.
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