Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB. User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.
To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.
There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.
Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.Keyword Glossary
Download Zip https://miimms.com/2yMBU3
Problem:
The users is allowed to change and download the source parameters when doing manual tune to run experiments, but those values will not be part of the tune file saved and will not be replaced with the source defaults with atunes is loaded
Problem:
On a Workstation installation when the main network which is connected through DHCP drops and the network IP can change to default non-reachable IP address, communication with Shared Services/Automation Service could stop. This will adversly affect acquiring runs and the client application.
Problem:
In the time segments table there are entries for positive and negative Delta EMVs. The values entered by the user get stored with scan segments of the same polarity. If the user sets up a method that is only positive polarity scan segments and enters a negative Delta EMV value, there are no scan segments to associate it with. When the method is saved, the negative Delta EMV value is not saved as it would have no meaning. Likewise the audit trail will not log an entry for this change in negative Delta EMV.
Problem:
During an acquisition run, If connection problems are encountered between the hardware and the application, the software would abort the runs. The hardware is not aware of the disconnection and reconnecting to the hardware could put the instrument in indeterminate state.
Problem:
For SIM/Scan time segments, both Scan and SIM rows will appear in the same scan segment table. Scan rows will appear first with their column information and SIM rows will be appended below and the columns appended after the Scan columns. Cells that do not contain information for the scan type will be blank.
Problem:
In the case of overlap injections, when user performs "Stop sequence after current run completes", only the current injection will complete its data acquisition. The already prepared sample (already in the autosampler's sample loop) for the next run will be discarded, the sequence will be aborted. When user run a subsequent sequence, an error will occur depending on the instrument technique (LC or GC) due to the leftover sample in the injector loop, user has to re-submit the same sequence to be able to continue.
Fix Information:
It is fixed in OpenLAB CDS 2.1. When user performs "Complete current run and abort sequence", sequence will be aborted after the data acquisition has completed for the already prepared sample (the overlapped sample).
Problem:
In the time segment, if there are scan segments with both polarity, the log will have two lines to say parameter name changes from xxx to xxx. One is for the positive polarity, the other one is for negative polarity. Whether the Positive comes first or negative comes first will depend on which polarity comes first in the scan segment.If there is only one polarity, there will be only one line in the log to specify the value has been changed to xxx to xxxx.There will be no indication to specify which polarity. User will need to find that out.
Problem:
In the scan segments table, if the user selects a range of cells and clicks filldown (click-drag), the first cell selected will be the value used. If the user selects a range of cells and additional individual cells (click-drag followed by Ctrl-clicks), the first cell select will be the value copied. But if the user selects 2 ranges of cells (click-drag and Ctrl-click-drag) and clicks filldown for some reason the 1st cell of the *2nd* range is copied.
Problem:
Customer performed a "Review Completed Injections", then the injection audit trail show different injection time but in the DA and the reports show the same injection time for followed runs.
Problem:
The Adjust Mass Peaks in Manual Tune does not automatic set the peak width back to default 0.7 FWHM it set will peak width to 0.8 FWHM.The peak width has a tolerances of +/- 0.1 FWHW
Problem:
Post-run diverter position information is missing when creating a LC/MS report. Since the post run box did not get "checked", it means users do not want to setup for the post run therefore, the post-run diverter position information is not in the report.
Problem:
Changes to Manual Tune parameters have no respond in spectrum display windows on all 61xxC Single Quad LC/MS. When making changes to the width gain/offset, mass axis/offset, or ion optics voltages, the spectrum display windows have no affect to the tune peaks.
Problem:
Online plot signal window can be frozen and the run queue can be stuck in "Acquiring" state even though the run is done. The data is not accessible. In DA the icon for the data set shows up as a folder icon, but will not have any results to open. The data structure is incomplete, but there is usually dx data and sometimes RX data.
Problem:
Single Quad UI always display "Not Ready" when you put the instrument in" Standby" or turn off the device button because the "Standby" the Drying Gas Flow is 3.0 L/min.If the current method has a Drying Gas Flow settings greater than 3.0 L/min, then the UI always "Not Ready" when users put the Single Quad in Standby.
Problem:
If your LC SQ acquisition method has ions that end in .9 m/z, the Extracted Ion Chromatogram (EIC) in Data Analysis will show two ions, one ending in .9 and one ending in .91 that is not part of the acquisition method. For example, 1696.9 m/z is specified in acquisition method to collect, but 1696.91 m/z also appears in the EIC even though this ion is not part of the method.
Problem:
PDF preview in the DataStore User Interface is not rendered properly and may look misaligned or truncated in Chinese and English Secure Workstation. The pdf document opens properly with any pdf reader when downloaded from the Data Store repository
Problem:
While typing a folder name, the software will provide instant feedback and warn the user when an invalid character is entered.If you continue typing the "red" field will disappear until an invalid character is again detected. Folder names can't start or end with a space.
Temporary Solution:
When using Domain Authentication, the application needs to read user attributes like userAccountControl ( -us/library/ms680832(v=vs.85).aspx) and pwdLastSet ( -us/library/ms679430(v=vs.85).aspx) In order to get information whether or not a user must change password. When read permission is not granted to the user, the application will assume that the password of the user expired and will refuse the access Steps to enable the permissions to read attributes:1Open Active Directory Users and Computers2In the View menu, click Advanced Features3Under Users, select a user that is not able to log in to OLCP4Right click and go to properties5In the Security tab, click select 'Authenticated Users'6Check 'Read' checkbox below and click OK
Problem:
If rebooting the OpenLAB Server, and the tomcat service starts before the database instance is up and running, you will have a database connection issue returning and error 5600 on the web interface. There are no dependencies between Tomcat and external databases resources.
Problem:
When you delete contents in DataStore or OpenLAB Server1) DataBase: Contents in database will be deleted. Database size might not be reduced due to activity log information being written to the database and also some database size might not be reduced even the contents are deleted.2) Solr index: Solr index size will not be reduced unless you click on the "optimize now" button in Solr Admin user interface3) Content Store: Content Store size will be reduced when you delete files in DataStore. A clean-up job runs everyday at 11:00 PM to clean the content store folder.
Problem:
Alfresco expects UTF-8 encoding on all documents for previews to work correctly on extended characters.Cause: Notepad saves .txt files as ANSI by default, which is incompatible with Alfresco.
Fix Information:
Solution: In Notepad, do "Save As..." to save the file in UTF-8 format instead of the default ANSI, and upload the file to CM for extended characters to be previewed correctly.