zelcha havgun kharmain
Karlyn Hemmerling
I purchased STARZ subscription for 1 year on Verizon +Play that included a promo where Netflix was supposed to be on Verizon for an year. I was able to pay STARZ through My Verizon portal, setup my account with STARZ and also login to my STARZ account. However, When i go to My Verizon->Account->+Play->Manage->Subscriptions I see both Netflix and STARZ listed in my subscriptions, but Netflix is greyed out (Not clickable, Tile inactive) and STARZ says 'Activation Pending'. Clicking on 'Activate' button on STARZ tile takes me to a new web page but doesn't complete activation. I am not able to login to Netflix since my STARZ subscription has not been active (from Verizon's perspective, but it is active actually, I am able to login and watch STARZ on my TV). I reported this problem to customer service four weeks ago and have been working with multiple reps from them but there is no resolution.
The problem as i understand is simple, my account on STARZ is active but verizon is not notified about it. If someone from backend can activate my subscription in +play manually issue would be resolved but verizon reps are not able to understand this simple fix.
Hello. I have the exact same problem. Was able to register and use Starz, but Verizon keeps saying it is not active. No option to activate or use Netflix. The option is not click-able. Were you able to get yours resolved by any chance? Have been going back and forth with support for weeks now. Verizon support have been of absolutely no help!!
Good luck I've spent 19 hours just on the phone with Verizon customer service not including any of the time I spent on countless chats and all the time I've spent trying to find a fix. I have 2 degrees in the computer field so yes I know what I'm doing. The 19 hours was from 11 calls over a week period. EVERY call said I'd get a call back. They don't know what they're doing at all nor do they give a care.
Mine has been a similar experience so far. What makes me amaze if that Verizon customer service creates a new ticket for me every time i call them and they forget about it. They would not either send an email with ticket# nor would care to update status on the ticket. Now forget about SLA for closing the ticket . Being from an IT background I wonder what is Verizon doing with their production support.
I am running into the same issue. The starz is activated and Netflix activation is pending. I did reach out to the support team multiple times and a support ticket was created - [Edited for privacy]. Each time I check via chat support, I have to go through the same process of explaining the issue. Is there any way to expedite the request?
What ticket status are you talking about? My issue has not yet been resolved. I was neither able to login to Netflix nor did my STARZ subscription got cancelled and got my money back as i asked. At this point i left it feeling cheated. I am just letting my friends know about the fraud that is going with Verizon Plus Play and these subscriptions.
I have not been able to access my Starz or Netflix subscription since paying for the full year back in July. I have called at least a dozen times and have been given 2 ticket #'s with promises that they will get back to me which no one has ever done. This is probably the worst service I have ever had from a company. I have already lost 2 months of my subscriptions without ever being able to log in. The website shows I have the subscriptions but they're both cancelled. The toggle switches to reactivate them just result in "oops we encountered an error". I noticed they're offering the same promo again and my warning to anyone considering signing up is "DON'T DO IT". They keep telling me to work with Starz and Netflix but the Verizon reps who have helped me in the past have messed things up and Netflix or Starz cannot even see I have a subscription.
I have the exact opposite issue! Netflix transitioned perfectly where Starz did not. I cancelled my Starz subscription and went to try activating it only to find it telling me if I did I'd be charged $9.99. it seems stuck in the "sorry to see you go"...
Starting today, Verizon customers get exclusive access to new streaming savings featuring Netflixs Premium Plan and Peacock Premium amounting to $275 in value. This is the first time Netflix and Peacock have been bundled together for an annual offer just for Verizon customers. For a limited time, Verizon customers can buy one year of Peacock Premium and get one year of Netflixs Premium plan included, on us.
By empowering how customers live, work and play, Verizon offers savings you cant get anywhere else on content they love, like Emily in Paris, Beverly Hills Cop: Axel F, Bridgerton and Squid Game on Netflix, and Bel-Air, Love Island USA and The Traitors, next-day NBC and Bravo content, the best in live sports, including the 2024 Paris Olympics and Sunday Night Football, as well as movies from Universal Filmed Entertainment, including The Fall Guy, Illuminations Despicable Me 4 and Twisters following their theatrical runs, on Peacock.
About the new offer: The Netflix and Peacock offer is available through +play, Verizons hub for content subscriptions, which is now available to all Verizon Mobile and Home Internet customers. Customers can subscribe to the Peacock Premium annual plan for just $79.99, and get a year of Netflix Premium, a $275 value, included. Peacock Premium gives customers 80K+ hours of ad-supported NBC, Bravo hits, live sports including Sunday Night Football, Premier League and the Olympic Games. With Netflix Premium, customers can stream from multiple devices, all in ultra-HD and spatial audio.
Plus, customers can save even more on content services they love in +play by using the +play $10 monthly perk, available to Verizons myPlan and myHome customers. With the perk, customers get $15 to use in the +play store on any of the 30 subscription services available, ranging from streaming services to lifestyle and fitness.
Fresh look. New offers. All on the best network: Verizon recently unveiled a refreshed brand identity, along with a suite of new customer-focused programs and deals on exclusive experiences and offers. The new brand brings forward the energy and vibrancy of customers lives, while also underscoring the brand promise to connect people when it matters most on our reliable network.
Verizon also opened access to its guaranteed trade-in program so that all myPlan customers can get the very best value when trading-in their smartphones; and with the launch of myHome, both mobile and home internet customers get deals and savings on Verizons exclusive content and lifestyle perks. Plus, customers now have Verizon Access, our premium access program with incredible pre-sales, free giveaways, and highly sought-after events no strings attached, simply for being a Verizon customer.
Promo: Subscriptions available through Verizon +play at verizon.com/plusplay. Exclusive savings available on select partner subscriptions. All products and services sold on +play require a separate subscription or purchase. One (1) year Netflix Premium offer period begins from activation of annual Peacock Premium (with ads) subscription. One (1) Netflix Premium offer per eligible Verizon account. Offer is non-refundable. You will be billed the full cost of Peacock Premium upfront; after one year, you will be billed monthly at then-current rate unless you cancel. After one year Netflix Premium promo period, you will be billed monthly at then-current rate unless you cancel. Addl terms apply. Cancel anytime in +play Manage dashboard. Offer ends August 31, 2024.
'Unlocking' a device refers only to disabling software that would prevent a customer from attempting to activate a device designed for one carrier's network on another carrier's network. Due to differing technologies, an unlocked Verizon device may not work- or may experience limited functionality- on another carrier's network.
Devices that you purchase from Verizon through CONNECT CMU are locked for 60 days after purchase. Devices that you purchase from other retail partners are locked for 60 days after activation. After 60 days, Verizon will automatically remove the lock. Following the 60 day lock period, Verizon will not lock their phones at any time.
Verizon 5G Unlimited Smartphone Plan - Coverage includes the VerizonWireless 5G Ultra-Wideband network, 5G Nationwide network, and 4G LTE network. After 22 GB of data usage on a line during any billing cycle, usage may be prioritized behind other customers in the event of 4G LTE and 5GNationwide network area congestion. A 5G device is required to receive 5G Ultra-Wideband (UWB) service. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 480p whileon 4G LTE and 5G Nationwide network areas; and, will apply video streaming up to 4K when on 5G UWB network service areas. Mobile Hotspot is available on all capable devices and allows the line to share data allowance with multiple Wi-Fi enabled devices. If the 4GLTE and 5G Nationwide Mobile Hotspot domestic data usage exceeds 10 GB on any line in any given billing cycle, Verizon Wireless will limitthe data throughput speeds to up to 600 Kbps for additional domestic mobile hotspot usage for the remainder of the then-current billingcycle for the line that exceeds the data usage. Includes domestic toll-free calling and toll-free calling from the United States to Canada and Mexico. Unlimited messaging from within the United States to anywhere in the world where messaging services are available. For other messagingrates go to www.verizonwireless.com.