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With a Foreword by Jim Cora, former Chairman of Disneyland InternationalA leadership blueprint, applicable in any organization. -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your ShipWhen I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at DisneyUniversity will prove invaluable. -- Michael Eisner, Former CEO and Chairman, The Walt Disney CompanyWhen it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.How has Disney succeeded in maintaining such a .

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[*] Download PDF Here => Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

[*] Read PDF Here => Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees