CSE – Customer Service Executive Training Program:

[NAB Delhi Helpline]

CSE – Customer Service Executive Training Program
Supported by SBI Card
Training and placement Ppartner – Saarthee
This training program will prepare candidates for jobs in the Customer
Service, BPO and IT enabled services industry. Candidates will be provided
required training to use computers and domain specific applications. In
addition, experts will work on communication and soft skills of the
candidates and provide practical training on the processes common to the
jobs in these industries.
This is a full-time course focussed on placing candidates in suitable jobs.
Only those visually impaired persons should attend this course who are
willing to take up jobs in the Customer Service/BPO/ITES industry.
Successful completion of the course does not guarantee job placement.
However best efforts will be made to provide job opportunities to all
successful candidates.
Training Duration: 4 months including on the job training, Course starts
on 1 February 2021
Last date of application: 26 January 2021. Telephonic interview and tests
will be conducted for selection.
Class timings: This is a full-time course. 3 to 4 sessions of 90 minutes
will be held daily Monday to Friday
Training mode: Online, classes will be held using the Zoom conferencing
app. Telephonic assistance will be provided if required to configure and
troubleshoot technical issues in joining the online classes
Application form: This Google form needs to be filled and submitted online
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Eligibility for admission
1. This course is only for visually impaired candidates (blind/low vision).
2. Minimum educational qualification required is a pass in Class 12th.
Preference will be given to candidates with graduation degree.
3. Age – 18 to 40 years
4. Fluency in speaking or written English will be an an advantage .
5. Preference will be given to candidates with some prior computer or
typing/stenographer training
6. Since the training will be conducted online, candidates are required to
have access to a computer with internet connection for joining the online
classes and performing the practical exercises. The logistics will be
checked before admission to the course.
Course Topics
This course is based on the syllabus for Customer Care Executive course
prescribed by Telecom Sector Skill Council and the Course on Computer
Concepts (CCC) prescribed by NIELIT
I.T. related topics
 Assistive technology basics – Screen Reader/magnifier/OCR
 Word Processing (MS Word)
 Spreadsheet Package (Microsoft Excel)
 Internet Browsing
 E-mail handling
Domain specific topics
• Soft Skills and Professional Skills
o Telephone Etiquettes
o Dealing with different types of customers
o Time management and being organised
o Communication Skills
o Assertive and Decision-making skills
o Objection Handling
o Comprehension and Problem-Solving Skills
o Selling Skills
• Language Skills
o Listening Skills
o Speaking Skills
o Reading and Comprehension Skills
o Writing Skills
• Attend and Make Calls
o Introduction
o Attend and Make Calls,
• CV Preparation
• Interview Skills
Fees
This course is being offered free of cost. Since the course will be
conducted online, no hostel accommodation or transportation will be
provided by NAB Delhi. Candidates are expected to attend the course from
their homes/institutions using their own computer and internet connection.
If you are looking for employment, then this is a golden opportunity for
you. Hurry apply quickly using the Google Form.
https://forms.gle/xEsMABGyWcWhDhGh7
For queries call NAB Delhi Helpline team on 9212319672, 8826261166. To know
more about NAB Delhi please visit our website www.nabdelhi.in or Facebook
page www.facebook.com/NABDelhiOnline
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With warm regards,
*Helpline for the Blind*

[image: NAB original logo]

*National Association for the Blind*
Sector-5, R.K. Puram, New Delhi – 110022 India
NAB Helpdesk Direct Numbers: +91 8826261166, 9212319672 Monday - Saturday
10 AM to 5 PM
Email: help...@nabdelhi.in
Website: http://www.nabdelhi.in
Facebook: http://www.facebook.com/nabdelhionline
Youtube link
https://www.youtube.com/channel/UCSR__KpO4LdjmPzEqWZs6wQ?
Please subscribe to this YouTube channel, you can watch recordings of
previous NAB Delhi webinars here. More webinars will be stremed live
here.
NAB Delhi is now active on Twitter.
Check out NAB Delhi (@nabdelhionline):
https://twitter.com/nabdelhionline?s=09
Support Us, donate online http://www.nabdelhi.in/donate/
Income Tax Exemption under Section 80G
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This Helpline service for the blind is supported by Health Syneos

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[NAB Delhi Helpline]