Product Quality
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jcrul...@hotmail.com
Sep 16, 2010, 2:28:09 AM9/16/10
to N-Tune Discussion
Greetings!
First and foremost I want to start by saying I am impressed with this
product as a whole. It is an awesome concept that works great.
I ordered a 3 pack (1-250k and 2-500k) from Woodwind and Brasswind
online for my upcoming guitar and bass builds. After reviewing one of
the 500k kits, I noticed the excellent quality based in the product
itself. From the LED board to the circuitry, it appeared an excellent
quality product that I could not wait to utilize. I recently completed
my bass guitar with two single coil Bartolini PUP's and got it all
wired in. I needed to use the 250k potentiometer kit to achieve a
uniform sound with the potentiometers that I was using for my Tone and
Blend. When I opened up the package, it appears that QC missed this
kit. The solder on all of the wires was very weak and one even came
undone before I could install the potentiometer in the body of the
bass. After getting it all wired up, I couldn't wait to try to tune.
This particular one does not mute(bypass) when pulled out to tune.
After searching through the website, I didn't know where else to
contact to see if there was a way to get this replaced or repaired at
no expense to myself. I know that every company has issues with QC at
some point in their manufacturing process, take Toyota for example.
Does anyone have any suggestions or answers as to what could be the
cause of this or if I would be able to fix this another way?
Thank you all in advance.
Tony
First and foremost I want to start by saying I am impressed with this
product as a whole. It is an awesome concept that works great.
I ordered a 3 pack (1-250k and 2-500k) from Woodwind and Brasswind
online for my upcoming guitar and bass builds. After reviewing one of
the 500k kits, I noticed the excellent quality based in the product
itself. From the LED board to the circuitry, it appeared an excellent
quality product that I could not wait to utilize. I recently completed
my bass guitar with two single coil Bartolini PUP's and got it all
wired in. I needed to use the 250k potentiometer kit to achieve a
uniform sound with the potentiometers that I was using for my Tone and
Blend. When I opened up the package, it appears that QC missed this
kit. The solder on all of the wires was very weak and one even came
undone before I could install the potentiometer in the body of the
bass. After getting it all wired up, I couldn't wait to try to tune.
This particular one does not mute(bypass) when pulled out to tune.
After searching through the website, I didn't know where else to
contact to see if there was a way to get this replaced or repaired at
no expense to myself. I know that every company has issues with QC at
some point in their manufacturing process, take Toyota for example.
Does anyone have any suggestions or answers as to what could be the
cause of this or if I would be able to fix this another way?
Thank you all in advance.
Tony
Sam Sudore
Sep 16, 2010, 10:19:22 AM9/16/10
to n-tune-d...@googlegroups.com
Hi Tony,
We are happy to help, please give me a call at the number below and we will get you squared away.
Regards,
Sam Sudore
President/CEO
Zero Crossing Inc.
425-471-3133
www.ntune.com
The information contained in this email may be confidential and/or legally privileged. It has been sent for the sole use of the intended recipient(s). If the reader of this message is not an intended recipient, you are hereby notified that any unauthorized review, use, disclosure, dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and destroy all copies of the original message. To contact our email administrator directly, send to se...@zeroxing.com
Thank you.
We are happy to help, please give me a call at the number below and we will get you squared away.
Regards,
Sam Sudore
President/CEO
Zero Crossing Inc.
425-471-3133
www.ntune.com
The information contained in this email may be confidential and/or legally privileged. It has been sent for the sole use of the intended recipient(s). If the reader of this message is not an intended recipient, you are hereby notified that any unauthorized review, use, disclosure, dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and destroy all copies of the original message. To contact our email administrator directly, send to se...@zeroxing.com
Thank you.
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jcrul...@hotmail.com
Sep 17, 2010, 3:23:42 AM9/17/10
to N-Tune Discussion
This Company is incredible! Excellent Support!
Anyone on the fence about one of these needs to climb over and
purchase! It is a great product!
Tony
On Sep 16, 9:19 am, Sam Sudore <s...@zeroxing.com> wrote:
> Hi Tony,
>
> We are happy to help, please give me a call at the number below and we will
> get you squared away.
>
> Regards,
> Sam Sudore
> President/CEO
> Zero Crossing Inc.
> 425-471-3133www.ntune.com
>
> The information contained in this email may be confidential and/or legally
> privileged. It has been sent for the sole use of the intended recipient(s).
> If the reader of this message is not an intended recipient, you are hereby
> notified that any unauthorized review, use, disclosure, dissemination,
> distribution, or copying of this communication, or any of its contents, is
> strictly prohibited. If you have received this communication in error,
> please contact the sender by reply email and destroy all copies of the
> original message. To contact our email administrator directly, send to
> s...@zeroxing.com
> > n-tune-discuss...@googlegroups.com<n-tune-discussion%2Bunsubscri...@googlegroups.com>
> > .
>
> - Show quoted text -
Anyone on the fence about one of these needs to climb over and
purchase! It is a great product!
Tony
On Sep 16, 9:19 am, Sam Sudore <s...@zeroxing.com> wrote:
> Hi Tony,
>
> We are happy to help, please give me a call at the number below and we will
> get you squared away.
>
> Regards,
> Sam Sudore
> President/CEO
> Zero Crossing Inc.
> 425-471-3133www.ntune.com
>
> The information contained in this email may be confidential and/or legally
> privileged. It has been sent for the sole use of the intended recipient(s).
> If the reader of this message is not an intended recipient, you are hereby
> notified that any unauthorized review, use, disclosure, dissemination,
> distribution, or copying of this communication, or any of its contents, is
> strictly prohibited. If you have received this communication in error,
> please contact the sender by reply email and destroy all copies of the
> original message. To contact our email administrator directly, send to
> > .
> > For more options, visit this group at
> >http://groups.google.com/group/n-tune-discussion?hl=en.- Hide quoted text -
>
> - Show quoted text -
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