RE:'Reliance=011-874-241' Re: Bill Payment :: Duplicate Bill Invoice Number : 283857264084

[broa...@relianceada.com]

Dear Customer,

 

This is with reference to your e-mail dated February 28, 2013 for your Reliance Broadband Subscriber ID 318928498905, regarding service cancellation and billing .

 

We regret the inconvenience.

 

Your connectivity complaint is  already registered by retention team vide Service Request ID  199145791 (On 01-03-2013 11:36 AM ) and it will be resolved within 48 hours from the time complaint has been logged.

 

Further, for billing, the complaint is registered vide Service Request ID 199181856 and it will be resolved within 72 hours, post which a confirmation e-mail will be sent to you from our end.

 

Be assured that we will do our best to resolve your concern.

 

Thank you for choosing Reliance.

 

Regards,

 

Afsar Shaikh

Officer-Customer Care

Reliance Communications Limited.

 

For additional product and service related information, you may contact us via any of the following means:

• Phone: 1800 3000 7777 from any phone (Toll free) or
• 022-3033 7777 from any phone.
• Email: broa...@relianceada.com
• Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

 

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

 

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

 

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.

 

The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From:   Senthil Arumugam (senthil...@gmail.com)
Date:   Thursday, February 28, 2013  08:44 PM
To:   broa...@relianceada.com (broa...@relianceada.com)
Cc:   CustomerCare (EB...@relianceservice.co.in)
Subject:  Re: Bill Payment :: Duplicate Bill Invoice Number : 283857264084

 

Hi, My User ID : 318928498905 I have not used internet connection properly and even not continue sly used for 5 days. Also I was not used connection for more than 10 days in this month. Lot of issues and disconnection and made me more frustrated. See my complaint list for this month and also pushed me to close the connection by raising SR Number : 199006803 (for Internet connection close). Explain me..Why should I pay the full pay for this month..? I need your proper answers and then only I will decide pay you. Regards Senthil Arumugam.S 8939626685 . On Thu, Feb 28, 2013 at 5:58 PM, CustomerCare <EB...@relianceservice.co.in> wrote: Dear Customer, Thank you for subscribing to the E-bill service. Your Reliance bill for this month has been generated. Please find the soft copy of your bill attached with this email. Kindly note our: Convenient & Faster mode of bill payment for Reliance Mobile / Netconnect Customers: S.No. Payment Channel Benefits Payment Process 1 Website Online bill payment saves your money and time Please vistit www.rcom.co.in and choose to pay from the following options: Instant Payment:Make Instant Payment without any registration.Just Click on http://myservices.relianceada.com/captureInstantPayment.do My Services:Create your own login and password to check your account status and make bill payments. Just Click on http://myservices.relianceada.com/launchAMSS.do 2 ECS/CCSI Easiest way to pay your Telephone Bills.No hassles of standing in the queue Register for Electronic Clearing System/Credit Card Standing Instructions facility and make sure that you never miss your payment due date. For ECS: Kindly download the registration form from http://www.rcom.co.in/Rcom/personal/postpaid/pdf/MandateForm.pdf For CCSI: Register online instantly by visiting http://myservices.relianceada.com/captureinstantCCSI.do OR Create your login and password to register online by visiting http://myservices.relianceada.com 3 IVR Convenience of paying your bills Anytime,Anywhere through Credit Card For Reliance Mobile & Hello: Just Dial *222 and follow our IVR instructions For Reliance Netconnect & Netconnect+: Just Dial our 1800 3000 5555 and follow our IVR instructions 4 e-Recharge Center Easily available in your neighborhood Every Reliance prepaid retail outlet is also a postpaid bill payment center.You may also visit any Reliance e-recharge retailer to pay your bill In addition to the above mentioned modes of payment, you may also choose to make your payments through cash/ cheques by visiting any of your nearest Reliance Communications outlet.: 1. Pay by Cheque / Draft : Drop a local cheque or draft in favor of RCIL A/c RIS <Relationship No> in the nearest drop box.. Please mention your Reliance Mobile/HSD/Data Card/FWP number behind the cheque. (As per RBI rules any cheque with alteration / correction will not be accepted by bank, kindly issue clear cheque to avoid inconvenience). 2. Cash Payment : Kindly visit any Reliance Communications outlet to make cash payment. Save your precious time by using Reliance Insta Care Services 'Insta Care' services enable you to obtain information about a whole host of our offerings. The services are easy to access and most importantly TOLL FREE Help yourself...Anytime, Anywhere... Just SMS <Keyword> to 55444(toll free) Your Need Key Word   Latest Unbilled Amount UNBILLED   Last Bill Amount & Payment Due Date BILL   Check Your Credit Limit CL   Check Last Payment Details LP   Check Details of Last 3 Payments LAST3   Know Your Base Tariff Plan MYPLAN To know more about Reliance Insta Care services please visit   http://www.rcom.co.in/Rcom/personal/customercare/customercare_sac.html Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you Your Need For Reliance Mobile & Hello For Reliance Netconnect & Netconnect+   For Enquiry & General information *222 *355 (toll free) 180030005555 (toll free) from any other network   For Complaints & Service Request 198 ( toll free) Thank you for being part of Reliance Communications family. Please ensure that your Web/IT/ Email administrator permits emails with attachments. Depending on your personal spam filter OR domain/mail service provider's settings it is possible that your E-bill may be directed to your junk folder rather than your inbox. Please check both the boxes. Please add EB...@relianceservice.co.in to your address book to avoid e-bill going to spam folder. Best Wishes Customer Services Reliance Communications Ltd. This is an automated e-mail. Please do not send any reply to this e-mail id. If you don't have Acrobat Reader, please download The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications Ltd. & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.