Problems Synchronization

[mab...@uvic.ca]

Hi,
I am having serious problems syncing with the cloud. basically the problem is that it will not sync. I am using MLO on my Ipad. I sync to the cloud and it tells me that the sync is complete. I then set up a sync on the desk top and set it to be cloud to local and it says that it has synced but it hasn't actually update anything. It have set up a new cloud sync which it says it will save under Tools/sync but nothing appears there. No idea what to do next.

[Alexandra Borovytskaya]

Hello

We already started this issue discussion under support email correspondence but I will repeat the first answer here for other users who might faced the same issue:

Please let me know if Cloud sync ever worked for you. If yes, after what changes it stopped working. If no, please make sure that you followed these instructions correctly:

1. Install and run the latest MLO for Windows version
2. Open your data file
3. Select File->Synchronization…
4. Click New…
5. Enter the Sync profile name (for example “Bob’s Cloud Sync”)
6. Click “MLO Cloud Sync Login…” and enter your MLO Cloud credentials.
Click OK.
7. Click “Browse…” and select file on the Cloud you want to sync with
(for example “Default”) Create new Cloud file if needed and select it.
8. Click OK to save your Sync Profile
9. Click Close to close Synchronization dialog
10. Click  F9 (Tools->Synchronize) to sync your data to MLO Cloud  

Please let me know the result. Thank you!

On Thu, Mar 20, 2014 at 5:04 AM, <mab...@uvic.ca> wrote:

Hi,
I am having serious problems syncing with the cloud. basically the problem is that it will not sync. I am using MLO on my Ipad. I sync to the cloud and it tells me that the sync is complete. I then set up a sync on the desk top and set it to be cloud to local and it says that it has synced but it hasn't actually update anything. It have set up a new cloud sync which it says it will save under Tools/sync but nothing appears there. No idea what to do next.

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Best Regards,

Alexandra Borovytskaya

[Lisa Stroyan]

Are you sure you don't have to similarly named cloud files, and the two devices aren't syncing to a different file? BTDT...

On Mar 20, 2014 5:07 AM, <mab...@uvic.ca> wrote:

Hi,
I am having serious problems syncing with the cloud. basically the problem is that it will not sync. I am using MLO on my Ipad. I sync to the cloud and it tells me that the sync is complete. I then set up a sync on the desk top and set it to be cloud to local and it says that it has synced but it hasn't actually update anything. It have set up a new cloud sync which it says it will save under Tools/sync but nothing appears there. No idea what to do next.

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