sync problem

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FischerPhoto

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Oct 5, 2015, 9:04:38 AM10/5/15
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Hi
I have a problem. I got a new phone and am setting up the cloud sync on the phone and I see a particular data file on the phone that I don't see on my PC laptop and vice versa. 
Thanks!
Jon

Dwight

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Oct 6, 2015, 9:00:52 AM10/6/15
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Hi, Jon.

What kind of phone, Android, i,  or BlackBerry?

Which version of MLO?

And, when you say "data file" are you talking about the profile, which are the files where MLO keeps your tasks?  On Windows,  the profiles have file tyoe *.ml ... or are you talking about the cloud files, which live on the cloud server and which you see when setting up cloud sync and you are asked to specify the remote location that you want to synch with?
-Dwight
Mlo betazoid on Android sgn2

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FischerPhoto

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Oct 9, 2015, 8:56:01 AM10/9/15
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Hi Dwight
Thanks for the response. Sorry for the delay in answering your questions. 
I'm an android. And I'm referring to the cloud files. It seems like the cloud server sees different data files when I'm setting up or editing my sync, when I'm on my phone or pc. 
thanks!
Jon

Dwight

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Oct 11, 2015, 9:08:50 AM10/11/15
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Hi, Jon. I don't really understand what's happening to you but I could take a guess. Two possibilities

1. Could the two devices be using different cloud accounts?  This seems unlikely as you would have had to pay twice, but it's worth checking.  Examine the cloud account email address on both ddevices to ensure that it's identical.

2. Each cloud account can have multiple files up to some limit, I think maybe it's ten? On Windows,  in the sync profile, after logging in to the cloud system, look to the part where you specify the remote file, and ckick "browse". You should get a list of available cloud files. What do you see? Do you see both the file you are using on Windows and separately the file you are using on Android?  If so, what happens if you point the windows system to the Android file? Or follow the same steps on Android and point to the Windows file?

Caution: if this works you will end up merging the contents of two files. If you have added the same task separately to both profiles then that task will be duplicated. You could get lots of dupes -be sure to clean it up or it will be confusing later.

-Dwight
Mlo betazoid on Android sgn2


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FischerPhoto

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Oct 14, 2015, 9:04:13 AM10/14/15
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Hey Dwight
Thanks for putting the time and thought into this. It works now.  I don't know what did it. Or what I wasn't seeing before.
Thanks VERY much!!!

Best
Jon
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