error on cloud sync

[Victor Vos]

Hello! I am using MLO with great joy on android phone and iPad. A few days ago I decided to go full in and also bought the windows version (and crossover for Mac) Quite an investment..

I also have a cloud sync subscription, syncing well between iPad and android.

When I log in on the windows version to sync I get the error: 

could not login to server. Server response: "Invalid pointer operation"

I tried resetting password, uninstalling and reinstalling.

I sent an email to MLO support and they answered this:

•     Starting out with a clean, WINEARCH=win32 wine prefix.
•     Using winetricks to install the following packages: msxml3, msxml4, msxml6, riched20, wininet, xmllite, urlmon
•     Setting the OS version in winecfg to "Windows XP" ("Windows 7" did not work).

Unfortunately, there is nothing more we can do.

this sounds like abracadabra to me. 

one thing that comes to mind now is that I bought MLO4x with might be different from MLO?

Anyone that can help me? thanks!

[Michael Emerald, CFA]

Hi.

 

If it’s of use to you, I’ve been using the desktop version and cloud sync for many years and never have problems, so I sense it’s something resolvable by support.

 

I’m saying this because indeed there are softwares that never seem to work correctly syncing (haha I just uninstalled one yesterday!). MLO isn’t one of those; it works fine.

 

I’d send a copy of your original email to sup...@mlo.com (from memory).

 

Take Care,

 

Michael Emerald, CFA

 

Performance Business Design

Owner, Business Strategy Consultant

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[Dwight Arthur]

Hi, Victor. I'd really like to help, but I have zero knowledge of Macintosh, except that I know that there are people who successfully use MLO on Macintosh.

Could you just confirm some thing for me? When you say "windows" you are referring to the windows version of MLO running on a Macintosh, using WINE which sounds like it is a Windows emulation environment. And this installation of MLO on Macintosh appears to be working other than an inability to access cloud synch. Is all of that correct?

Also, please be more specific about how you arrive at this invalid pointer. I presume you are going to synchronization>general>symchToMloCloud>setup connection is that right? Do you have "use secure" checked? Do you have ”use a proxy” checked?

When you click "ok" in the cloud connection window, is that when you get the pointer error? If there are more steps before the error, what are they?

-Dwight 

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[Victor Vos]

Hi Dwight, Thanks for your help!

 I think I have a regular Windows version. It runs on Crossover that makes it possible to use windows programs on apples. I don't know what WINE is and if I use it...

Although I haven't tried much because I have no content (yet, no sync...) MLO seems to work well in all other aspects.

I had a trial version first that worked well and also synced well. It expired and I uninstalled it before I bought the pro version.

I go to synchronization in the top, configuration, MLO cloud, sync to cloud and then enter email and password, Connect.

 That's when I get the error...

I hope this is useful information...

Victor

[Dwight Arthur]

That's a pretty weird place to get an error.

I believe that you said you are already using cloud synch between two mobile devices, is that right,? I feel silly even suggesting this but are you certain that you copied the email address and password over correctly, with no typos? And are you certain that your cloud subscription has not expired? When you try synching on your mobile devices?

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[Victor Vos]

Hello all, Thanks for thinking with me!

I just removed all MLO files from my computer, downloaded again and reinstalled. This time MylifeOrganized, not MylifeOrganized 4X.

Now all seems to work well! Also synchronization!

That's great! Does it mean I should not upgrade or is 4x just something else...?