trouble accessing

[Michelle W]

I just signed up for Pro for Android tablet and phone (did not know they were in Ukraine). Had 'thanks for signing up' message on my screen (I bought directly from their website) and that I would get a download email with activation information.  Before I could get that, I had a note from my bank that they suspected the purchase was fraudulent.  Cleared that up and the charge went through.  No activation information.

I emailed them and that's when I got the auto reply about Ukraine and that without internet service it could be some time before I would get a reply.  I'm saddened that Ukraine has had to endure all of the suffering.

Has anyone recently signed up and NOT gotten their activation information?  Does anyone know if their staff is ok?  I'm embarrassed to say that I don't even know what is going on in their area now.

[Dwight Arthur]

Staff are scattered. They all used to live and work in and around Kharkiv which appears to have been the #2 target (after Kiev) at the start of the invasion, so most if not all fled the city. One person from Customer Support is a refugee in the UK. Males cannot leave the country but generally they have found places where they can work. However, things that used to be handled in a couple of hours are now taking a couple of days. If they have not gotten back to you yet, they should in a couple of days. If no, don't be afraid to send a followup email saying specifically what you need (ie activation information). Question: did you receive any email confirming the information that you saw on your screen at time of purchase?

-Dwight

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