Can't connect to MLO Cloud

[Jeff Barlow]

I am a former MLO user who returned to the fold after trying MLO 6.

I resubscribed and took a 1 year subscription to MLO Cloud. When I try to login under Synchronization I am told the account is expired. When I try to login using the activation code that I just purchased it tells me my account is expired. 

How can I wipeout my old account and start over or otherwise recover?