Cloud Sync Issues

[Jan Thomä]

Since this morning I'm getting issues synchronizing with MLO cloud. Sync takes very long and ultimately is aborted. Here is the log that is displayed in the error dialog. Are the currently known issues with cloud sync or is this a problem at my end? 

5/22/2018 8:26:28 AM

MLO ver.: 5.0.0.3020 public beta-2

Initializing sync: "MLO Cloud"

Local file name: C:\users\j.thomae\My Documents\MyLifeOrganized\Master-2018.ml

Sync direction: Local<->Remote

Session id: {8299C242-D875-4643-9721-FA1348F21644}

MLO Cloud Sync Web Service: https://sync.mylifeorganized.net/mlo/MLOInetSync.asmx?wsdl

Syncing with file on MLO Cloud: Master-2018

Cloud file UID: <removed>

MLO Cloud user name: <removed>

Modif. stamps in profile before sync: Local=3590 Remote=1663

Getting server message since this is the first sync for today....

DONE

Local modif. stamp: 3630

Local file modified

5/22/2018 8:26:30 AM

Requesting modifications from MLO Cloud newer than (1663)...

DONE

5/22/2018 8:26:31 AM

Data received from MLO Cloud. Remote modif. stamp: 1696

Modifications found on MLO Cloud.

Copy data: Local <- Cloud

Local modif. stamp before: 3630

Local modif. stamp after   : 3630

Copy data: Local -> Cloud

5/22/2018 8:27:06 AM

Sending modifications to MLO Cloud newer than (3590). Modifications (40)...

ABORTED

5/22/2018 8:27:06 AM

Releasing session...

DONE

Error: XML document must have a top level element.

Line: 0

 (TExMLOSync)

Checking Cloud status since sync error detected...

OK

Sync error: XML document must have a top level element.

Line: 0

Retrying in 3 sec...

Session id: {4C0860CB-F62B-49DB-B390-6DE86A4BBE58}

MLO Cloud Sync Web Service: https://sync.mylifeorganized.net/mlo/MLOInetSync.asmx?wsdl

Syncing with file on MLO Cloud: Master-2018

Cloud file UID: <removed>

MLO Cloud user name: <removed>

Modif. stamps in profile before sync: Local=3590 Remote=1663

Getting server message since this is the first sync for today....

DONE

Local modif. stamp: 3630

Local file modified

5/22/2018 8:27:11 AM

Requesting modifications from MLO Cloud newer than (1663)...

DONE

5/22/2018 8:27:12 AM

Data received from MLO Cloud. Remote modif. stamp: 1696

Modifications found on MLO Cloud.

Copy data: Local <- Cloud

Local modif. stamp before: 3630

Local modif. stamp after   : 3630

Copy data: Local -> Cloud

5/22/2018 8:27:24 AM

Sending modifications to MLO Cloud newer than (3590). Modifications (41)...

ABORTED

5/22/2018 8:27:25 AM

Releasing session...

DONE

Error: XML document must have a top level element.

Line: 0

 (TExMLOSync)

Checking Cloud status since sync error detected...

OK

5/22/2018 8:27:26 AM

Sync terminated: "MLO Cloud" (57.37 seconds)

[Alyona (MLO Support)]

Sorry for the delay. There were no known issues with the server. Does the issue still persist?