Issue with Cloud Sync
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Alyona (MLO Support)
Sep 6, 2019, 2:23:44 AM9/6/19
to mylifeo...@googlegroups.com
Hi,
We are aware that the Cloud Sync service was down for a few hours this night (10pm - 2:30am UTC, September 5-6). It has now been restored. We are working to understand the root cause of the issue and will keep you updated as soon as we know more. We apologize for the inconvenience and thank you for your patience and understanding in this matter.
We are aware that the Cloud Sync service was down for a few hours this night (10pm - 2:30am UTC, September 5-6). It has now been restored. We are working to understand the root cause of the issue and will keep you updated as soon as we know more. We apologize for the inconvenience and thank you for your patience and understanding in this matter.
Alyona (MLO Support)
Sep 9, 2019, 5:46:16 AM9/9/19
to MyLifeOrganized
There was an issue with the sync servers on our end - it did not respond, for the first time ever. We've added additional diagnostics to the monitoring system to learn about such problems earlier and react in time.
Stable Cloud performance is our top priority. Our statistics show that the latest serious incident was more than a year ago (in April, 2018). We make all efforts to minimize the number of such incidents and their impact.
Once again, we apologize for any inconvenience this may have caused.
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