MLO5 Freezing

[Daniel Webster]

I recently upgraded to MLO5, and have had it completely freeze up twice now. It remains frozen, even after PC restarts, and requires complete uninstall and reinstall to fix the problem. By "freezing", I mean that the app will open, but none of the buttons will work and nothing can be selected. I then have to close the app by right clicking the icon on the windows taskbar and selecting "close window."

I'm at a loss for what is happening, and was wondering if anyone had run into this or had any fixes.

OS - Windows 10

Device - MS Surface Pro 4

Let me know if any other info would be helpful.

Thanks!

[Alyona (MLO Support)]

Thank you for the message, I've replied privately to you.