Five9 Platform Engineer / Administrator || Ada, MI (Onsite)

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Sourabh Diwakar

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Feb 18, 2026, 11:22:13 AMFeb 18

Job Title: Five9 Platform Engineer / Administrator

Location: Ada, MI (Onsite)
Experience Required: 8+ Years
Employment Type: Contract / C2C

Job Summary

We are seeking an experienced Five9 Platform Engineer with strong expertise in administration, IVR development, API integrations, and operational optimization. The ideal candidate will be responsible for end-to-end management of the Five9 environment, including call flow design, system integrations, reporting, and performance optimization.

This role requires hands-on experience with IVR development, REST APIs, CRM integrations, and contact center analytics to support business operations and improve customer engagement outcomes.

Key Responsibilities

1. Five9 Platform Administration

Perform end-to-end administration of the Five9 environment including:

Users and agents
Skillsets and queues
Campaigns and system variables

Manage routing profiles and operational controls.
Maintain system configurations to ensure platform stability and optimal performance.

2. Call Flow & IVR Development

Design, build, and maintain IVR call flows using Five9 Studio.
Develop and optimize IVR scripts to support:

Business requirements
Self-service capabilities
Improved call routing accuracy

Enhance customer experience through intelligent call flow design.

3. API Integration & Automation

Work with Five9 REST APIs for system integrations and workflow automation.
Integrate Five9 with:

CRM platforms
SSO applications
Recording systems such as Calabrio and Verint

Support reporting integrations including 2Ring dashboards and wallboards.
Develop custom workflows to streamline contact center operations.

4. Reporting & Analytics

Create and configure operational and performance dashboards.
Generate reports to monitor KPIs and contact center metrics.
Provide actionable insights to stakeholders for continuous improvement.

5. Operational Support & Optimization

Troubleshoot Five9-related issues across:

IVR flows
Call routing
Agent desktop configurations
Integrations

Conduct system audits and recommend enhancements.
Support release management and change control processes.
Collaborate with cross-functional teams to implement best practices.

Required Skills

8+ years of experience in contact center technologies.
Strong hands-on experience with the Five9 platform.
Experience with IVR development using Five9 Studio.
Experience working with REST APIs and system integrations.
Knowledge of CRM integrations and SSO implementations.
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication skills.