IVR Test Engineer (Healthcare Domain) _ No GC's
srikar Dyapa
Job Title: IVR Test Engineer (Healthcare Domain)
Location: Remote
Employment Type: [Contract ]
Experience as a testing engineer with emphasis on IVR, telecommunications and contact center testing. Strong Healthcare experience is recommended with good understanding of Medicare/Medicaid Memberships , Eligibility , Benefits , Authorizations, Claims, Accumulators , PBM Must have previous IVR and interface testing experience, including skills based routing testing, IVR application familiarity (speech & DTMF systems)
Must have experience with Cyara tool. Identify areas for automation and write automation scripts using Cyara Must have knowledge on CYARA Velocity features - CX Discovery , CX Model Editor, generate test cases via CX models , Campaigns, Omnichannel Journey Testing
Must have knowledge on Multi Pass Speech Recognition (MPSR) ,Major and Minor Confidence Thresholds , PSST, Tags in CYARA Must have hands-on experience working with Amazon Connect .
Work closely with project managers to understand project requirements and design conversational AI and IVR solutions that meet project needs. Executing and tracking functionality tests by voice and other methods Contact Center Analysis, Contact Center Systems (IVR, Routing, Reporting, Recording, Speech Analysis)
Working Experience in a formal Agile testing methodologies and adherence to good testing practices
Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
Proficiency in Test Scenarios, Creating and update IVR Test plans, Test cases, Test data, Executing test cases, Logging & Tracking Defects
Ability to manage multiple workstreams in a fast paced environment.
Excellent written and verbal communication skills
Experience on Atlassian (JIRA, Confluence) and qTest test management tool
Experience on TOSCA is a plus
