Fwd: Urgent Job Opening for "Icertis CLM (ICM) Application Support / Functional Consultant | Contract

[Lucky v]

Job Description – Icertis CLM (ICM) Application Support / Functional Consultant

Role: Icertis CLM (ICM) Support Consultant
Experience: 7–10 Years
Employment Type: Contract

Client : LTI Mindtree 

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🎯 Role Overview

We are seeking an experienced Icertis CLM (ICM) Application Support / Functional Consultant to provide L2/L3 support, manage incidents, and deliver configuration enhancements. The ideal candidate will have strong expertise in Contract Lifecycle Management (CLM) processes and hands-on experience with the Icertis platform.

This role requires a blend of functional knowledge (legal, procurement, sales contracts) and technical troubleshooting skills to ensure smooth platform operations and continuous improvements.

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🛠 Key Responsibilities

🔹 Application Support & Issue Resolution

• Provide L2/L3 support for the Icertis ICM platform
• Handle incident and problem management within SLA timelines
• Troubleshoot issues related to:
  • Workflows
  • Templates
  • Clause libraries
  • Integrations
• Perform root cause analysis and implement fixes or enhancements
• Monitor data flows and resolve integration issues
• Collaborate with legal, procurement, and sales teams
• Work with IT teams and external vendors for issue resolution
• Maintain user guides and knowledge base documentation
• Provide regular status updates and reporting

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🔹 Configuration & Enhancements

• Perform minor enhancements and configuration updates
• Modify and maintain:
  • Workflows
  • Templates
  • Clause libraries
  • Approval matrices
• Support release cycles and patch updates
• Ensure system configurations align with business requirements

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✅ Required Skills & Experience

🔹 Functional Skills

• Strong understanding of Contract Lifecycle Management (CLM)
• Knowledge of legal contracting, procurement, or sales processes

🔹 Technical Skills

• Hands-on experience with Icertis ICM configuration
• Experience with:
  • Workflow configuration
  • Template and clause management
• Basic knowledge of:
  • APIs and integrations
  • JSON / XML
  • SQL (preferred)

🔹 Experience

• 7–10 years of experience in CLM or enterprise application support
• 3–5 years of experience with Icertis platform (preferred)
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced support environment

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🎯 Key Skills

• Icertis CLM (ICM)
• Lead-to-Revenue (Functional)
• Application Support (L2/L3)
• Workflow & Template Configuration
• Incident & Problem Management 

Lucky Vegi 

Senior Technical Recruiter

732-289-2689 | lu...@mediit.io 

Kendall Park, New Jersey - 08824

https://www.linkedin.com/in/lucky-vegi-306122221