ServiceNow Consultant - ITS Framework - NO GC's

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venkatesh Kulkarni

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Jan 29, 2026, 9:21:11 AMJan 29
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Job Title: ServiceNow Consultant (ITSM / ITS Framework)

Location: Remote
Job Type: Contract (C2C / W2)
Work Authorization: H1B / H4 EAD accepted

Role Overview

We are seeking an experienced ServiceNow Consultant with strong expertise in IT Service Management (ITSM) and alignment to ITS / ITIL frameworks. The ideal candidate will be hands-on in implementing, configuring, and optimizing ServiceNow ITSM processes while ensuring best-practice service delivery and process governance.

This role requires a blend of technical configuration skills and IT service process knowledge.

Key Responsibilities

ServiceNow ITSM Implementation & Configuration

  • Configure and enhance core ITSM modules including:

    • Incident Management

    • Problem Management

    • Change Management

    • Request Fulfillment

    • Knowledge Management

  • Customize forms, business rules, client scripts, UI policies, and notifications

  • Implement and manage SLAs, OLAs, and escalation workflows

Workflow & Automation

  • Design and develop workflows using Flow Designer and legacy workflow editor

  • Automate ITSM processes to improve efficiency and reduce manual intervention

  • Integrate ServiceNow with other enterprise systems where required

Service Catalog

  • Design and maintain Service Catalog items and request workflows

  • Create user-friendly catalog experiences aligned with business services

  • Implement approval flows and fulfillment processes

CMDB & Asset Management

  • Support CMDB data modeling, relationship mapping, and data governance

  • Ensure CMDB accuracy, integrity, and alignment with ITIL practices

  • Work with discovery teams (if applicable) to maintain CI data quality

Process Alignment & Governance

  • Align ServiceNow implementations with ITS / ITIL frameworks

  • Translate business requirements into ServiceNow solutions

  • Conduct workshops with stakeholders to gather and refine requirements

  • Drive standardization and best practices in ITSM processes

Documentation & Support

  • Prepare functional and technical documentation

  • Support UAT, deployment, and post-go-live stabilization

  • Provide knowledge transfer and user training when required

Required Skills & Experience

  • 5+ years of experience working with ServiceNow platform

  • Strong hands-on experience with ITSM module configuration

  • Expertise in:

    • Flow Designer & workflow automation

    • SLA configuration

    • Service Catalog development

    • CMDB structure and relationships

  • Solid understanding of ITIL / ITS service management frameworks

  • Experience gathering requirements and working with business stakeholders

  • Strong troubleshooting and problem-solving skills

Preferred Qualifications

  • ServiceNow certifications (CSA, CIS–ITSM preferred)

  • Experience with ServiceNow integrations (REST/SOAP APIs)

  • Knowledge of Discovery, Asset Management, or ITOM modules

  • Experience in enterprise-scale ServiceNow implementations

Soft Skills

  • Strong communication and stakeholder management skills

  • Ability to work independently in a remote environment

  • Process-oriented mindset with attention to detail


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Regards,
Venkatesh Kulkarni | Sr. Technical Recruiter,

CENTSTONE SERVICES LLC

www.centstone.com

Address: 3400 State Route 35, Suite 9B, Hazlet, New Jersey, 07730 USA

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