Worcester Regional Transit Authority (WRTA) Advisory Board @ Nov 20, 2025 8:00 AM EST

[sup...@mytowngovernment.org]

The following meeting has been scheduled:

Town(s): Barre, MA; Hardwick, MA; Athol, MA; Royalston, MA; East Brookfield, MA;
Board: Worcester Regional Transit Authority (WRTA) Advisory Board
Time: Thursday November 20 @ 8:00 AM EST
Location: WRTA Office

Agenda:
In accordance with G.L. c. 39 §§ 23A-23C and 24, the Massachusetts Open meeting Law, the Worcester Regional Transit Authority has scheduled an Advisory Board meeting for Thursday, November
20, 2025 at 8:00 a.m. to be held at 60 Foster Street 3rd Floor Conference Room and via Zoom Webinar. Due to the Governor’s extending Pandemic-Era policies. https://malegislature.gov/Bills/192/S3007 which include extending
https://malegislature.gov/Laws/SessionLaws/Acts/2025/Chapter2 remote public meetings. Join via Zoom from a PC,
Mac, iPad, iPhone or Android device: Please click or copy the link below to join the webinar:
https://us06web.zoom.us/j/84030103221?pwd=SQkvL9jNjX1eFtAPHW3k14ncHbtEFZ.1
Passcode:536016 Join via audio:+1 312 626 6799 +1 646 558 8656 +1 646 931 3860 +1 301 715 8592 +1 305 224
1968 +1 309 205 3325 +1 346 248 7799 +1 360 209 5623 +1 386 347 5053 Webinar ID: 840 3010 3221 Passcode:
536016 International numbers available: https://us06web.zoom.us/u/kdOhdTN1dP

Agenda
Chairperson Opens Meeting, Clerk Calls Roll, Approval of Minutes by roll call from September 18th, 2025 Business from the Public, Administrators Report (Rickman), Other Administration Items,
Advisory board members and Other(s) as directed by the Chairperson, Adjourn Potential Action Item:
Roll call vote to adjourn.
The WRTA Advisory Board is accepting questions/comments from the public via email: ad...@therta.com,
phone: 508.791.9782, website via csfee...@therta.com. To request participation while in Zoom please use
the “raised hand” icon in your settings. The board will address inquires during the” Business from the Public” portion of the meeting. Replies will be allotted time at the discretion of the chairperson.

The WRTA Advisory Board is accepting questions/comments from the public. In person participation please sign the request to speak sheet. Email: ad...@therta.com, phone: 508.791.9782, website via csfee...@therta.com. In order to assist staff with processing your request we ask for a 48-hour notice of your intention to request. To participate via zoom please use the “raised hand” icon in your settings. The chairperson (time permitting and at the board’s discretion) will address inquiries during the “business from
the public” portion of the meeting.
The WRTA meetings are conducted in accessible locations. If you need accommodations please contact Carolyn Foley at 508.453.3463 or email cfo...@therta.com. Request for accommodations needs to be placed at least 7 business days prior to the
scheduled meetings, if in person meeting space. The WRTA fully complies with Title VI of the Civil Rights Act of 1964 and related statutes and regulations in all activities. The WRTA does not discriminate on the basis of race, color, national origin, English Proficiency, income, religious creed, ancestry, disability, age, gender, sexual orientation, military service or gender
identity or expression. Any person who believes he/she or any specific class of persons have been subjected to discrimination prohibited by Title VI or related statutes may, himself/herself via a representative, file a written complaint with the WRTA. A complaint must be filed no later than 30 calendar days after the date which the person believes the discrimination occurred.


** You can manage your email notifications at
** http://www.mytowngovernment.org/fan

[sup...@mytowngovernment.org]

The following meeting has been updated:

Town(s): Barre, MA; Hardwick, MA; Athol, MA; Royalston, MA; East Brookfield, MA;
Board: Worcester Regional Transit Authority (WRTA) Advisory Board
Time: Thursday November 20 @ 8:00 AM EST
Location: WRTA Office

Agenda:

Worcester Regional Transit Authority Advisory Board Meeting November 20, 2025
Hybrid 60 Foster Street 3
rd
Floor Conference Room & via Zoom Webinar 8:00 A.M.
Please Post Open Meeting Notice - Attention: City and Town Clerks: Communities: 37 Cities and Towns
Auburn, Barre, Berlin, Boylston, Brimfield, Brookfield, Charlton, Clinton, Douglas, Dudley, East Brookfield, Grafton, Holden,
Holland, Leicester, Millbury, New Braintree, Northbridge, North Brookfield, Northborough, Oakham, Oxford, Paxton, Princeton,
Rutland, Shrewsbury, Southbridge, Spencer, Sturbridge, Sutton, Wales, Warren, Webster, Westborough, West Boylston, West
Brookfield and Worcester. In accordance with G.L. c. 39 §§ 23A-23C and 24, the Massachusetts Open Meeting Law,

he Worcester Regional Transit Authority has scheduled an Advisory Board meeting for Thursday, November
20, 2025 at 8:00 a.m. to be held at 60 Foster Street 3

Floor Conference Room and via Zoom Webinar. Due to the

Governor’s extension of Pandemic-Era policies, remote public meetings. https://malegislature.gov/Laws/SessionLaws/Acts/2025/Chapter2.
rd
Join via Zoom from a PC, Mac, iPad, iPhone or Android device: Click or copy the link to join the webinar:

https://us06web.zoom.us/j/84030103221?pwd=SQkvL9jNjX1eFtAPHW3k14ncHbtEFZ.1
Passcode:536016 Join via audio:+1 312 626 6799 +1 646 558 8656 +1 646 931 3860 +1 301 715 8592 +1 305 224

1968 +1 309 205 3325 +1 346 248 7799 Webinar ID: 840 3010 3221 Passcode: 536016 International numbers
available: https://us06web.zoom.us/u/kdOhdTN1dP
Agenda
1. Chairperson Doug Belanger Opens Meeting
Chairperson Doug Belanger reminds all remote board members with cameras to have them on.
2. Clerk Calls Roll
3. Approval of Minutes from October 23, 2025
4. Business from the Public 1. The WRTA Advisory Board accepts questions/comments from the public via

email: ad...@therta.com, phone: 508.791.9782, website via csfee...@therta.com. To request

participation while in Zoom, please use the “raised hand” icon in your settings. The board will address
inquiries during the” Business from the Public” portion of the meeting. Replies allotted time at the
Chairperson's discretion.
5. Demand Response Customer Satisfaction Survey-Nick Burnham, Director of Operations and Planning
6. VIP Task Force Update-Jamie Winters, Director of Marketing and Communications
7. Administrators Report – Joshua Rickman, WRTA Administrator
1. Lobby Renovation Update
2. Technology Update
3. Other Administration Item(s)
8. Advisory board members and Other(s) as directed by the Chairperson
9. Adjourn

The WRTA meetings are conducted in accessible locations. If you need accommodations, please contact Carolyn Foley at

508.453.3463 or email cfo...@therta.com. Request for accommodations needs to be placed at least 7 business days prior to the

cheduled meetings, if an in-person meeting space. The WRTA fully complies with Title VI of the Civil Rights Act of 1964 and

elated statutes and regulations in all activities. The WRTA does not discriminate on the basis of race, color, national origin, English
Proficiency, income, religious creed, ancestry, disability, age, gender, sexual orientation, military service or gender identity or
expression. Any person who believes he/she or any specific class of persons have been subjected to discrimination prohibited by
Title VI or related statutes may, himself/herself via a representative, file a written complaint with the WRTA. A complaint must be