Fwd: IBM Daksh & Partian Pool drives on 11 April 2015 @ Avanti & VITS respectively.

[CH Bhavani Sankar (MVGR EEE)]

---------- Forwarded message ----------
From: Praveen Kalla (MVGR TPO) <t...@mvgrce.edu.in>
Date: Fri, Apr 10, 2015 at 11:55 AM
Subject: IBM Daksh & Partian Pool drives on 11 April 2015 @ Avanti & VITS respectively.
To:

Dear team T&P

(cc team Admin)

Please find below details regarding IBM Daksh & Partian Technologies Pool Drives on 11 April @ Avanti & VITS respectively.

IBM India Pvt Ltd (Daksh)

Date & Time: 11 April 2015(Saturday); 0830 Hrs

Venue: Avanthi Institutes of Engineering and Technology

Eligibility Criteria: BTech, MTech, MCA 2015 Pass outs (with no backlogs); No Percentage cut off 

About the Job:

Job Description 

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

• Remote Infrastructure support delivery

• Perform problem cause analysis

• Resolve routine customer problem

• Ability to Identify Opportunity & Implement Process Improvements

• Ability to meet a set of defined account agent productivity measurements Mandatory Skills

• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

• Browser Support - Internet Explorer

• Strong computer skills

• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

• Excellent customer service orientation

• Neutral accent Desired Skills

• Ability to identify basic hardware parts and aware of basic hardware concepts

• User level familiarity with at least one e-mail client - Outlook, Notes etc
• Skilled in commercially standard software applications and major desktop operating systems

• Awareness of basic networking concepts and technologies

• Questioning skills /probing skills, as relevant to the issue and level of the caller Location of joining - Hyderabad or Bangalore 

Additional Information: 

• Working in night shifts is a mandate

• Candidate should not have any backlogs in order to qualify for the test and interview process

Recruitment Process: 

1. Initial screening and assessment of communication skills (In Person)

2. Voice & Accent assessment (Telephonic or In-Person)

3. Technical Interview (Telephonic or In-Person) 

Documents to be carried for the event (original & one set of photocopies): 

1. Resume 

2. Education all year mark sheets for the highest degree attained / pursuing 

3. Education degree certificate (if course is completed) 

4. Government issued photo ID card 

5. If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips 

 

 

Pratian Technologies, Benguluru

Date & Time: 11 April 2015(Saturday); 0830 Hrs

Venue: VITS, Sontyam

Eligibility Criteria: Check the attachment

Online Registration: www.vits.edu.in

Thanks & Regards

Praveen Kalla

Training & Placement Officer, Convener - Alumni Affairs

MVGR College of Engineering

Vizianagaram

+91-94901-06365 / +91-98483-51083(M)

+91-8922-241732-613(Ext)

MVGR, Facebook, Twitter, LinkedIn

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With regards
Ch Bhavani Shankar M.Tech., (Ph.D).
Asst. Prof in Dept of Electrical and Electronics Engineering

Department Coordinator - Training and Placement
Convener - Robotics Club,
MVGRCE, Vizianagaram-535005.

Mob: +91 9492544880

Ph:    +91 8922-241167(O)