JOB: A-R Editions, Middleton/Remote, Customer Relationship Specialist

[AMS]

Position Available: Customer Relationship Specialist at A-R Editions

Have a passion for historical music and a desire to encourage the study and performance of works by lesser-known and underrepresented composers?

Join a leading music publisher as a Customer Relationship Specialist, supporting our large customer base of music libraries, academic institutions, and performing arts organizations.

This role combines relationship management with a focus on growing revenue, expanding the customer base, and executing outreach and marketing plans to increase engagement with and awareness of our music editions and other products.

Key Duties & Responsibilities
• Serve as the primary contact for libraries, performing arts organizations, and educational institutions
• Provide customer guidance on print and digital subscriptions, permissions and rentals, and product content questions
• Develop and execute outreach and marketing plans to attract new clients, retain existing ones, and increase product awareness and usage
• Identify upsell and cross-sell opportunities to drive revenue growth
• Represent the company at conferences and events to build customer relationships

Qualifications
• Experience in customer service, account management, publishing, arts administration, or marketing
• Familiarity with music editions, music libraries, and/or performing arts organizations
• Strong communication, outreach, and CRM skills
• Bachelor’s degree in Music, Library Science, Arts Administration, or a related field

Preferred Qualifications
• Background in music librarianship, musicology, or music performance
• Reading proficiency in foreign language(s), such as French, German, Italian, Latin

Other Information
Founded in 1962, A-R Editions is the leading publisher of historical music editions. Our series Recent Researches in Music are held in all major music libraries and the works within these titles are regularly performed and recorded by professional and amateur music ensembles around the globe. Our editorial, production, and customer service teams work together from our office in Middleton, Wisconsin.

Location: Remote, Office, or Hybrid
Job Type: Part-Time 
Start Date: Immediate, position is open until filled

How to Apply
Send cover letter and resume by email to Pamela Whitcomb, Director of Music Publishing: pamela.whitcomb -at- areditions.com

For more information: https://www.areditions.com/careers